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Covid-19 Service Update

COVID-19 Service Update

As a health care provider, your health and safety is always at the heart of what we do, so we wanted to let you know what we are doing to support and protect our clients and our teams at Triton Hearing.

We are here to support you.

We wanted to let you know that as we move into the new Covid-19 Protection Framework, we are here to support you.

To help us keep you and our team safe, your Vaccine Pass will be needed to access in-clinic care for regions that are at RED and ORANGE under the new Covid-19 Protection Framework, which comes into effect for all appointments from Friday the 3rd of December. This will be in addition to the current requirements of signing in with the Covid Tracer app, wearing a mask and sanitising your hands on arrival. If you don't yet have a copy of your Vaccine Pass, it can be requested via the Ministry of Health's My Covid Record website.

We will continue to support clients without a Vaccine Pass with contactless support, telephone consultations, and our new Virtual Hearing Care services. Virtual consultations with an Audiologist are avaialble for those with Phonak Marvel or Paradise remote enabled devices. And best of all it's free as part of our Better Hearing Guarantee.

Help us to keep you healthy & well.

Clini cSign in
Please follow these simple guidelines when attending in-clinic appointments during RED and ORANGE alert levels. You will be required to sign in with the Covid-19 Tracer App, present your Vaccine Pass, wear a mask at all times and sanitise your hands on arrival.

These guidelines will apply for all appointments from Friday the 3rd of December 2021. If you are unwell or may have been in contact with someone with Covid-19 please call your local clinic to re-schedule your appointment on 0800 45 45 44.

Frequently asked questions.

We want to ensure that we can continue care for our clients without a Vaccine Pass when you need us, so here are answers to some frequently asked questions.

What if I have questions about my hearing aids or need repairs, who can I talk to?

Please call 0800 45 45 44 to speak to your local clinic team, to book a contactless drop off repair or to book an Audiologist telephone appointment if needed. 

How can I get batteries and hearing aid accessories and consumables?

Please order online the Triton Hearing online store and your order will be delivered to your home. Please note, delivery time may be up to 10 days to allow for any courier delays.

I was in the process of being fitted for new devices before the Covid-19 Protection Framework came into effect, how do I manage follow up appointments?

For those that have been prescribed Phonak Marvel or Paradise hearing devices, you will be able access a virtual hearing aid fitting, adjustments and follow up appointments in the comfort of your home. These services can be booked during business hours by calling the Triton Hearing Virtual Care Team on 0800 515 515.

If you have any other questions or feedback regarding the new requirements for in-clinic appointments under the Covid-19 Protection Framework, please email feedback@tritonhearing.co.nz

Take care & we look forward to seeing you soon.

The team at Triton Hearing.

If you have any questions, please reach out to our team on 0800 45 45 43.

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