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Covid service update

Covid service update

As a health care provider, your health and safety is always at the heart of what we do, so we wanted to let you know what we are doing to support and protect our clients and our teams at Triton Hearing.

Alert Level 2

We will have selected clinics open nationwide. Appointments will take place with appropriate COVID-19 protocols in place. As a requirement, please bring a mask with you, and if you are not feeling 100% well, please call us to reschedule. We do ask that you attend appointments alone unless you require a support person or interpreter. All visitors will need to complete the contact tracing register when arriving in clinic.

Please check your local clinic open hours here.

If you require technical assistance with your device, we offer a contactless service at selected clinic locations. For more information, or to book your time, contact our team on 0800 555 321.

Alert Level 3

In clinic appointments continue to be paused. However, if you require technical assistance with your device we offer a contactless click and collect service at selected clinic locations - Warkworth, Mairangi Bay, Remuera and Papakura. For more information, or to book your time, contact our team on 0800 555 321.

Alert Level 4

Unfortunately, all clinics in a designated Alert Level 4 area will remain closed until further Government advice is provided. Nonetheless, our Virtual Hearing Care services are available to support clients with remote ready Marvel or Paradise devices.
If you have an appointment over the coming weeks, don’t worry, we will contact you to rearrange another suitable time for this or book a Virtual Care appointment.

If you have any questions, please reach out to our team on 0800 45 45 43.

Appointment FAQs

Has my appointment been cancelled?
We are following the guidelines from the Ministry of Health which have asked that all non-essential businesses close while at Alert Levels 3 and 4 and there are restrictions in place for Level 2. If you have an appointment scheduled with us, we will be in touch to cancel or reschedule.

Please call us on 0800 45 45 43 to make changes to your appointment. 
I have a question about my hearing aids, who do I call?
Our client services team will be working throughout our clinic closures. Should you have any queries, please call  0800 45 45 43.
What hours is your client service centre operating?
Our customer service centre is open between 8:30am - 5.00pm, Monday - Friday. We can help you with hearing aid and appointment queries. Give us a call on 0800 45 45 43
Can I book an appointment a future appointment?
We are more than happy to book you in for an appointment at a later date. Once we have confirmation for our clinics to reopen, you can then contact us to reschedule to a more suitable date. Please call us on 0800 45 45 43 to book your appointment. 
What is Virtual Hearing Care?
At Triton Hearing we are always at the forefront of innovation in hearing care service in New Zealand and we are delighted to bring you hearing care in your home, with our new Virtual Hearing Care offering hearing aid fittings and support. Book now. 
Can I check my hearing at home?
At Triton Hearing, we are all about innovation and accessibility. We have created an online hearing check that you can do from your home - all you'll need is a pair of headphones.

Head over to testmyhearing.co.nz
 
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