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Consumer Policies

"You'll Love The Sound"

Promotional Period: 1st August 2022  - 31st October 2022

You’ll Love the Sound, Better Hearing Bundle saving you up to $2,750 is available with the purchase of a new pair of Phonak Paradise, Life or Fit device(s) in 50, 70 and 90 tech level for quotes created before October 31, 2022. The fitting can take place after October 31, 2022, but within one month.

  • Save $2,500 on a pair of Paradise, Life or Fit 90 devices
  • Save $2,000 on a pair of Paradise, Life or Fit 70 devices
  • Save $1,500 on a pair of Paradise, Life or Fit 50 devices

(Please note: We will provide a specific table with marketing summary for ACC)

Plus these amazing savings on accessories & care products:

  • Save $200 on your choice of accessory
  • Save $20 on hearing protection or care products

$2,750 Better Hearing Bundle discount is a combination of; up to $2,500 on Phonak Paradise, Life or Fit depending on technology level chosen, a $200 gift towards accessories purchased instore and a $20 gift towards hearing care, batteries or hearing protection. Discount codes can only be used once per customer and expire on the 31/10/2022.

If one device is purchased the discount values will be halved, with up to $1,250 off the device depending on technology level chosen, $100 off accessories, and $10 off hearing care, hearing protection or batteries.

The offer is not available to clients currently on a 60-day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.

Discounts will only apply to the private part of your payment - i.e., if the hearing aids are completely covered by a third party payment, then no upgrade will be applied.

ACC fully-funded clients that choose to privately top-up on monoaural or binaural hearing aid technology (excluding accessories) are eligible for the promotion. For ACC Band 1 and 2 funding (binaural), the promotional product range begins at the PremiumOne Paradise level; for ACC Band 3 and 4 funding (binaural), the promotional product range begins at the PremiumOne Paradise Life-Rechargeable level. Top-up amounts range depending on the ACC funding level and how many levels of technology the client wants to top-up.

You’ll Love the Sound promotion is not available in conjunction with any other promotional offers except SuperGold.

You’ll Love the Sound promotion discounts cannot be redeemed for cash or credit.  

Pay As You Hear, subscription payment clients are not eligible for this offer. Promotion excludes CROS transmitters.

For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

"SuperGold, $500 Gift for You"

Promotional Period: 1st July 2022  - 31st July 2022

As a SuperGold card member, we have an exclusive $500 Gift for You to put towards a new pair of hearing aids at Triton Hearing, in addition to our Premium Upgrade offer:

  1. Save $2,500 on a pair of PremiumPro and PremiumPlus Phonak devices when combined with our Premium Upgrade offer

  2. (or) Save $500 on a pair of Essential, EssentialPlus of PremiumOne Phonak devices

Promotional Terms and Conditions:

  • Register your detais on the SuperGold promotional page and book an appointment at Triton Hearing by the 31st of July 2022 to be eligible for the offer.
  • Offer only available with the purchase of new Phonak devices at Triton Hearing. 
  • If one device is purchased the upgrade value will be halved.
  • Offer available to people over 18 years of age.
  • Quote must be created prior to 31st August 2022 to be eligible for this offer. 
  • The offer is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Discounts will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no $500 gift will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this upgrade offer.
  • The SuperGold $500 offer is available in conjunction with the Premium Upgrade offer but cannot be redeemed for cash. 
  • Promotion excludes CROS transmitters.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

"Premium Technology Upgrade"

Recieve a complimentary Premium technology upgrade with purchase, valued up to $2,000 - more features, smarter devices. 

Promotional Period: 1st April 2022  - 31st July 2022

The complimentary technology upgrade is valued at $2,000 and can be applied to hearing aid quotes between 1 April 2022 and 31 July 2022.

- Purchase Enhanced PremiumOne, receive an upgrade to Enhanced PremiumPlus  devices, upgrade valued at $2,000 for a pair.
- Purchase Enhanced PremiumPlus, receive an upgrade to Enhanced PremiumPro devices, upgrade valued at $2,000 for a pair.


Promotional Terms and Conditions:

  • Offer only available on the Triton Hearing Enhanced PremumOne and PremiumPro Phonak devices. 
  • If one device is purchased the upgrade value will be halved.
  • Offer available to people over 18 years of age.
  • Quote must be created prior to 31st July 2022 to be eligible for this offer.  The fitting can occur after 31st July 2022 but within 2 months.
  • The offer is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Discounts will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this upgrade offer.
  • The Enhnaced Technology Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash. 
  • Promotion excludes CROS transmitters.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

Select 3 year half-price upgrade

From July 1st to August 31st 2022, clients who purchased their hearing aids from Triton Hearing’s Essential to PremiumOne ranges and have been contacted by Triton Hearing are eligible to upgrade their hearing aids at half price in the Phonak PremiumPro and PremiumPlus range only.

Clients who purchased their hearing aids through the Ministry of Health Fully-Funded Hearing Aids scheme, Veterans Affairs, or Triton Friends and Family, are not eligible for this offer. Pay as You Hear and Insurance replacement clients are not eligible for this offer.

The offer is not valid after it has expired, 31/08/2022. The select 3 year half-price offer is non-transferable, not available in conjunction with any other promotional offers, and cannot be redeemed for cash.

  • If one device is purchased the upgrade value will halved.
  • Offer available to people over 18 years of age.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply.

Selected REVDA half-price trade-in

From July 5th to August 31st 2022, selected Triton Hearing REVDA clients who have been identified and contacted by Triton Hearing are eligible to trade-in their externally purchased devices for the opportunity to upgrade their hearing aids at half price in the Phonak PremiumPro and PremiumPlus range only.

Clients who purchased their hearing aids through the Ministry of Health Fully-Funded Hearing Aids scheme, Veterans Affairs, or Triton Friends and Family, are not eligible for this offer. ACC, Pay as You Hear and Insurance replacement clients are not eligible for this offer.

The offer is not valid after it has expired, 31/08,2022. The select REVDA half-price offer is non-transferable, not available in conjunction with any other promotional offers, and cannot be redeemed for cash.

  • If one device is purchased the upgrade value will halved.
  • Offer available to people over 18 years of age.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply.

"2022 Consumer's Guide to Hearing Aids Special Offer"

With your 2022 Cosnumer's Guide to Hearing Aids magazine, recieve a free hearing check and complimentary technology upgrade with purchase, valued up to $2,000 - so you can enjoy more features & smarter devices. 

Promotional Period: 1st April 2022  - 31st July 2022

The complimentary technology upgrade is valued at $2,000 and can be applied to hearing aid quotes between 1 April 2022 and 31 July 2022.

- Purchase Enhanced PremiumOne, receive an upgrade to Enhanced PremiumPlus  devices, upgrade valued at $2,000 for a pair.
- Purchase Enhanced PremiumPlus, receive an upgrade to Enhanced PremiumPro devices, upgrade valued at $2,000 for a pair.


Promotional Terms and Conditions:

  • Offer only available on the Triton Hearing Enhanced PremumOne and PremiumPro Phonak devices. 
  • If one device is purchased the upgrade value will be halved.
  • Offer available to people over 18 years of age.
  • Quote must be created prior to 31st July 2022 to be eligible for this offer.  The fitting can occur after 31st July 2022 but within 2 months.
  • The offer is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Discounts will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this upgrade offer.
  • The Enhnaced Technology Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash. 
  • Promotion excludes CROS transmitters.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

$1,000 Triton Hearing 'gift voucher' offer.

Promotional Period: expires three months from the letters issue date.

We know that it can be frustrating when you have been through the ACC application process and your funding has been declined. And because you still need hearing aids - and life can be pretty hard without them, Triton Hearing is here to help. 

Receive a $1,000 Triton 'gift voucher' for you to use towards any hearing aids from the EssentialPlus range and above.

Promotional Terms and Conditions:

  •  $1,000 Triton Hearing 'Gift Voucher' promotional offer is exclusively available to clients over 18 years and have had their ACC funding application declined. They must also have received the letter with the offer from Triton Hearing which they must present at the appointment.
  • The Triton Hearing 'Gift Voucher' is valid for a single $1,000 discount on the purchase of a pair of Phonak hearing aids from the Triton Hearing EssentialPlus range or above. If one device is purchased the discount value will be halved to $500.
  • The Triton Hearing 'Gift Voucher' is non-transferable, not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • Quote must be created and fitting booked prior to three months from the letters issue date to be eligible for this offer. 
  • The fitting can occur two months after letters expiration.
  • Promotion excludes CROS transmitters, Veterans Affairs, Insurance replacements, ‘Pay As You Hear’, subscription payment clients are not eligible for this promotion.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • Triton Hearing reserves the right to update the terms of this promotion if necessary.

Better Hearing Guarantee

Hearing aids are a significant investment, so it’s important that you can enjoy complete peace of mind knowing that once you have made a decision to purchase your hearing aid/s, you are covered by Triton Hearing’s Better Hearing Guarantee.


This includes:
  • Free hearing check & free hearing aid trial
  • Qualified hearing professionals who listen to your needs
  • Complete focus on finding the best solution for you
  • Lifetime Free Care for your hearing devices
  • A genuine price-match promise
  • A no-strings, money back guarantee

These special benefits are detailed as follows.
 

Money Back Guarantee.

Under the Triton Hearing Better Hearing Guarantee, if you are not totally satisfied with your hearing aid/s, then just let us know within 60 days of the date of purchase and we will provide a full refund, subject to the following terms.

Terms and conditions:
This guarantee is available at any Triton Hearing clinic to anyone with a treatable hearing loss (as determined by a Triton Hearing clinician) who is 18 years and over.If you are not satisfied with the hearing aid/s provided by Triton Hearing, just let us know within 60 days of the date of purchase. We’ll arrange an appointment for you to meet with a Triton Hearing clinician and return the hearing aid/s, related products and accessories. If you return all products to us in fair and reasonable condition, we will provide a full refund.

A product that is in working order (other than as a result of an inherent defect) and that has not suffered any damage other than fair wear  (as reasonably determined by a Triton Hearing clinician) will be considered to be in fair and reasonable condition.  

All refunds will be processed within 14 working days of the products being returned to us in fair and reasonable condition. The safe custody of the hearing aid/s and any other related products and accessories is your responsibility from the time you take possession. Please contact your insurance company to ensure you have adequate cover for the full retail cost of the hearing aid/s, related products and accessories.


Lifetime FREE Care Policy

One of the key benefits of purchasing your hearing aid/s from Triton Hearing is the fact that you will receive free care and support for the life of your hearing aids. Clinician appointments for the life of the hearing aids are free of charge. On-site clean and checks are free of charge for the life of the hearing aids.

Care and support includes:
  • On-site changes of domes, thin tubes, filters, standard tubes
  • On-site changes of receivers within receiver warranty and any other repair covered by warranty
Care and support does not include:
  • Provision of consumables for home use (charges apply, e.g. a dome may be replaced FOC in clinic, but a client wanting a packet of domes must purchase them)
  • On-site changes of receivers outside of receiver warranty (charges apply)
Any repairs or servicing required due to damage which is not covered under the product warranty (charges apply)


Price Match Promise

When presented with a valid written quote for the identical hearing aid also stocked by Triton Hearing, we will match this price if they are a genuine local competitor. A genuine local competitor is defined as being in the same city or town within a 5km radius. 


Price-matching will be only be provided against hearing aid manufacturer brands, and exclude retailer own-label products, such as the 'Advance' range by Specsavers.
 

Free 10-Day trial

Triton Hearing is pleased to offer a no-obligations 10-day trial subject to the following conditions:
  • For the purposes of this 10-day trial “device(s)” refers to all hearing aids, accessories, and moulds provided by Triton Hearing to the client.
  • A hearing aid trial is only available to people that have an aidable hearing loss.
  • Free hearing checks are only available to adults aged 18 years or over, excludes GP/ENT and pre-employment referrals for full diagnostic testing and report.
  • Accessories are not available as part of the trial, unless the Triton Clinician in their sole discretion determines that the accessory is necessary for the hearing aid to function.
  • Only one style hearing aid can be trialled at a time, and hearing aid moulds are provided at no cost to the client.
  • Triton Hearing remains the owner of the devices(s).
  • Duration of the trial is for a maximum of 10 days only and can only be extended with written confirmation from a Triton Hearing Clinician.
  • In the event of loss, damage or failure to return the device(s), Triton Hearing reserves the right to charge the client up to 100% of the stated value in the trial agreement at its sole discretion.
  • There is no obligation to purchase the device(s) provided the devices(s) are returned in good working order and within 10 days from the trial period ending. Our Clinician will need to meet with you to confirm the aid/devices are in an acceptable condition and that everything quoted has been returned to Triton Hearing.
 
The client agrees to:
  • Follow the instructions provided by Triton Hearing for the proper use of the device(s).
  • Use the device(s) in a proper manner, with reasonable care and solely for the purpose for which they are intended to be used.
  • Properly store the device(s) in their storage container provided by Triton Hearing when not in use.
  • Accept liability for any damage or harm that comes to the devices(s) outside of normal wear and tear or inherent defect.
  • Insure the device(s) at full replacement cost under the provisions of their own insurance cover for the duration of the trial.
  • Be responsible to cover the retail cost of these devices(s) and any associated products if they are not returned in full and in the required condition within 10 days after the end of the trial period.
  • Provide proof of identity at commencement of the trial and allow personal data to be retained by Triton Hearing subject to our Privacy Policy.
  • Not assign, transfer, and/or sell the device(s).
  • Make a follow-up appointment as specified in the trial agreement, this appointment may consist of solely returning the device(s) or may also include discussing another hearing loss solution provided by Triton Hearing.
  • Signify acceptance and understanding of all Free 10-Day Trial Terms and Conditions by signing below.
 

3 year half-price upgrade

From November 2017, clients who newly purchased hearing aids from Triton Hearing’s PremiumPro and PremiumPlus ranges are eligible to replace their hearing aids at half price, 3 years from the trial finalisation date. The replacement hearing aids will come from the Phonak PremiumPro and PremiumPlus range of devices only.

Clients who purchased their hearing aids through the Ministry of Health Fully-Funded Hearing Aids scheme, Veterans Affairs, or Triton Friends and Family, are not eligible for this offer. Pay as You Hear and Insurance replacement clients are not eligible for this offer.

If a client wants to replace their eligible devices after the offer has expired (i.e. more than 3 months after their 3-year anniversary) they may do so at standard retail pricing. The offer is not valid after it has expired. The 3 year half-price offer is non-transferable, not available in conjunction with any other promotional offers, and cannot be redeemed for cash.


Returns and Refunds Policy

Triton Hearing will ensure all returns and refunds are processed in accordance with the Consumer Guarantees Act 1993 www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/
All hearing aids and other related products and accessories, and any products purchased online are fully refundable if they are returned to Triton Hearing in good condition within 60 days of the date of purchase.


60-Day money back guarantee

During the first 60 days after you have purchased any hearing aids you may return them in good working order for a full refund of the purchase price for any reason.  During the initial 60 day period the safe custody and care of the aids/devices issued to you is your sole responsibility.

It is up to you to contact your insurance company to ensure the aids/devices are covered by them should anything happen. Please note the hearing aid price above reflects the retail price before any subsidies have been applied.  

You will be responsible to cover the full cost of these aids/devices if they are lost, stolen, or broken (other than as a result of an inherent defect) within the 60-Day period. Our Clinician will need to meet with you to confirm the aid/devices are in good condition and that everything quoted has been returned to Triton Hearing Limited If this is the case, a full refund will be given.


Manufacturer’s Warranty

All hearing aids and other related products and accessories bought from Triton Hearing come with a standard 2-year manufacturer’s warranty from the date they are ordered for supply to the customer (individual manufacturer's conditions apply).

'Pay As You Hear'

Hearing aid subscription service.

We know that upfront investment for hearing devices can be a barrier for some clients who would benefit from them.  ‘Pay As You Hear, for $1, $3, $5 or $6.55 a day’ eliminates this barrier, unlocking the potential to help clients to enjoy the re-connection with friends, family and loved ones that Better Hearing can bring.

1.1  We will provide you with either Phonak PremiumPro Rechargeable device/s, Phonak PremiumOne Rechargeable device/s, Phonak Belong30 device/s, Phonak Lyric, or other equivalent hearing aid/s (“device/s”) depending on subcription level chosen.

1.2   We will also provide maintenance, care and support for your devices, including: hearing tests and adjustments/fine tuning of your device/s, as required; repair of your device/s, including cleaning and receiver replacements; and rechargeable batteries and consumables, including moisture kits and tablets, domes, receivers and wax guards.

1.3  You can upgrade to the latest hearing aid(s) at equivalent technology level, every 3 years from the date of first fitting. Upgrade must be fitted within 3 months after the 3 year anniversary of the fitting date.


2. Trial Period and Payment

2.1  Your subscription period will commence on the initial fitting date. We will provide the device/s to you on the initial fitting date for a free trial period of 30 days. The trial period end date is the date that is 30 days after initial fitting of your device/s. There is no obligation to continue the subscription after the trial period end date. If you do not wish to proceed with the subscription, you must return the device/s to us (along with all other products provided) on or before the trial period end date. We will not charge you any subscription fees for device/s returned on or before the trial period end date. If the device/s are not returned before the end of the trial period you will be deemed to have agreed to continue with the subscription.
  
2.2  The subscription fee will be charged monthly in advance. Your first payment will be automatically deducted from your credit card the day after the trial period end date. We will continue to automatically charge your credit card every month after that until you cancel your subscription in accordance with clause 3.

2.3 If you return all products to us at a Triton Hearing clinic within 60 days of the initial fitting date you will receive a full refund of any subscription money paid. If you cancel after 60 days after fitting, we will provide a refund of any subscription monies paid in advance in the current month, as at the date the device/s are returned.

2.4 All refunds will be processed within 14 working days of the device/s being returned to us in the required condition.

2.5  We will not increase the subscription price for 36 months from the initial fitting date. We reserve the right to change the subscription price after this period.

2.6  We will provide you with one month’s written notice of any price increases or changes to these subscription terms.

3. Cancellation

3.1   You can cancel your subscription at any time by returning the device/s to us at a Triton Hearing clinic. Any payment (part or full) made in respect of any period after the cancellation date will be refunded provided the devices are returned in the required condition as defined in clause 4.4.

3.2  We reserve the right to cancel your subscription if we cannot charge your credit card. Before cancelling your subscription we will attempt to call or email you. You must return the device/s to us within 10 days of cancellation.

4. Ownership and Liability

4.1  The device/s remain the property of Sonova Audiological Care New Zealand Limited.

4.2  You must not offer or sell the devices to any third parties. Any follow up appointments, repairs, or maintenance in relation to the device/s must be completed at a Triton Hearing clinic.

4.3  You are responsible for the safe custody and care of the device/s and any other related products and accessories. You are also responsible for ensuring the device/s are covered by your insurance policy. You will be liable for the costs of any repair or replacement of your device/s required as a result of loss of the device/s or damage that is not fair wear and tear or an inherent defect. The charge for replacement device/s will be the loss/damage fee set out in clause 4.5.

4.4  Device/s must be returned in fair and reasonable condition, which is defined as a product that is in working order and that has not suffered any damage other than fair wear and tear or an inherent defect, as reasonably determined by a Triton Hearing clinician.

4.5  If you do not return the device/s to Triton Hearing in fair and reasonable condition as defined in clause 4.4 or do not return the device/s within the timeframe set out in clause 3.1, we reserve the right to charge you a loss/damage fee. The loss/damage fee at the commencement of the subscription period (and at the time of any upgrade under clause 1.3) will be a sum equivalent to the retail price of the device/s, and will reduce by 1.4% for each month of the subscription period.  By way of example, after 10 months, the loss/damage fee will be 86% of the retail price.

Anglesea client hearing health survey

Promotional Period: June 22nd 2022 - June 30th 2022

Provide your hearing health feedback via our online survey and go into the draw to win one of four $100 fuel vouchers. Valid until the 30th June 2022, complete our Anglesea client hearing health survey sent on June 21st to selected individuals,  and you will go in the draw to win a one of four $100 fuel vouchers. Four winners will be drawn on July 1st and notified.

This offer is non-transferable and valid for the recipient only, and is not available in conjunction with any other promotional offers, Pay As You Hear subscriptions, Insurance replacements, War Pension, ACC, Veterans Affairs or Triton Friends & Family discount.

"Pay As You Hear Survey Competition"

1. Information on how to enter forms part of the terms and conditions of entry. Entry into the promotion is deemed acceptance of these terms and conditions

2. The promoter is Triton Hearing Limited Unit 2, 15 Sir Gil Simpson Drive, Russley Christchurch. (Promoter)

Eligibility
3. Entry is open to New Zealand residents over the age of 18 (Eligible Entrants) excluding employees (and their immediate families) of the Promoter, Triton Hearing Limited and their respective related bodies corporate

4. The promotion commences at 8.00 am (NZ time) on the 23rd of May 2022 and closes at 11.00 pm (NZ time) on May 31st 2022 (Promotion Period). Only entries that are received during that time will be eligible to win the prize

Competition entry
5. To enter, Eligible Entrants must, during the Promotion Period:
  • Complete the Pay As You Hear survey sent via email to current and prior subscriber from the Triton Hearing prior to 31 May 2022.
6. Entries are limited to one per client
7. The Promoter reserves the right to request that the winner provides proof of identity, age, and proof of residency as a condition of receipt of the prize. The Promoter reserves the right to verify the validity of entries and reserves the right to disqualify any Eligible Entrant for tampering with the entry process or for submitting an entry that is not (in the reasonable opinion of the Promoter) in accordance with these terms and conditions
8. The Promoter is not responsible for any lost, late or misdirected entries

Prize Draw
9. Prize draw will take place on Monday, June 1st 2022 at 6-8 Omega St, Rosedale, Auckland, 0632. The winner will selected at random from those that click on the survey link provided in the email.

10. The judges’ determination is final and no correspondence will be entered into

11. The winner will be notified by phone and / or email before 10 June 2022.
 
The prize
12. Here is the prize for draw: 
  • 1 x $250 Prezzy Card
13. The prize must be recieved by June 30th 2022

14. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. Prizes are not exchangeable or redeemable for cash or other goods or services. A prize cannot be transferred to any other person, unless agreed to by the Promoter

15. If any act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligations and the Promoter reserves the right (subject to any applicable law) to cancel, terminate or modify or suspend this promotion

16. The Promoter, its related bodies corporate, and their respective officers, employees and agents will not be liable for any loss, damage or personal injury whatsoever (including but not limited to direct, indirect and consequential loss) suffered or sustained in connection with this promotion, the promotion of this promotion or the use of any prize, except for any liability which cannot be excluded by law

17. The Promoter reserves the right to judge a new winner in the event of an entrant being unable to satisfy these promotion terms and conditions or forfeiting or not claiming a prize

18. Entry details remain the property of the Promoter

"WebShop - Spend $40 and go in the draw to win"

Promotional Period: June 7th 2022 to June 30th 2022

Make any purchase of $40 or more in our WebShop (tritonhearingshop.co.nz or shop.tritonhearing.co.nz) during the promotion period and go in the draw to win one of four $50 WebShop vouchers. Vouchers must be spent in one transactions.  

"Innovation Open Days"

Triton Hearing Christchurch Central, Rangiora, Gisborne, Napier, Fraser Street and Rototuna.
Promotional Period: 9th August to 31st October

Join us at one of our Innovation Open Days at the specified locations and you’ll be eligible for our limited-time special offer, which includes a $2,000 Smart Tech Upgrade & $550 in Triton Gift Vouchers with the purchase of a pair of Marvel, Paradise or Life PremiumPlus or PremiumPro devices prior to 31st of October 2022.

  • Smart Tech Upgrade, valued up to $2,000 
  • $500 Triton Accessory Gift Voucher
  • $50 Triton Webshop Gift Voucher
Promotional Terms and Conditions:
  • If one device is purchased the technology upgrade value will halved.
    Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Quote must be created prior to 30th of September 2022 and redeemed before 31st of October 2022
  • Smart Technology Upgrade is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Technology Upgrade will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • The Smart Tech Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash.
    Government subsidy of $511 per hearing aid is still available for eligible customers.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply.
  • Gift vouchers are non transferrable, cannot be exchanged for cash in part or full.

"6 Year Free Technology Upgrade."

Promotional Period: Ongoing for clients 3 months either side of their 6 Year Anniversary. 

So clients can experience all the joys of the latest hearing technology, we are delighted to offer a FREE TECHNOLOGY UPGRADE on the purchase of  Marvel or Paradise devices. 

Complimentary Technology Upgrade valued at between $1,700 to $2,000 per pair of devices purchased, depending on technology level chosen. 

- Purchase Marvel or Paradise EssentialPlus devices, receive a complimentary upgrade to PremiumOne, valued at $1,700 pair.
- Purchase Marvel or Paradise PremiumOne, receive a complimentary upgrade to PremiumPlus, valued at $2,000 pair.
- Purchase Marvel or Paradise PremiumPlus, receive a complimentary upgrade to PremiumPro, valued at $2,000 pair 

Promotional Terms and Conditions:

  • If one device is purchased the upgrade value will halved.
  • Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Free Technology Upgrade is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Technology Upgrade will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • The Free Marvel Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

Feedback and Complaints Policy

At Triton Hearing, our aim is to provide you with excellent customer service by making sure your experience with us is above and beyond what you would expect. Our client satisfaction is very important to us, and we love the great feedback and letters we receive from clients thanking us for a great experience. However, sometimes we don’t get things just right, and we also aim to resolve any problems and complaints quickly and effectively. 
 

Giving us feedback

To give us feedback on your experience with Triton Hearing or to let us know about something we could have done better, you can do one of the following: Call us on 0800 45 45 42 or Email us at info@tritonhearing.co.nz. Write to us at Triton Hearing, PO Box 14096 Christchurch 8154.

After you have given us your feedback

If you have contacted us with some great feedback, we will let the appropriate teams and staff If you have contacted us with some great feedback, we will let the appropriate teams and staff know about it. If you have called us with a complaint, where possible, your complaint will be resolved there and then.

If there is a need for more investigation we will refer the complaint to the appropriate Region Manager who will be in contact with you within 2 to 3 working days. If you have emailed or written to us with a complaint, we will refer the complaint to the appropriate Region Manager who will be in contact with you within 2 to 3 working days of us receiving your correspondence. They may need to contact you for more information and they will keep you informed of the expected resolution and time frames.

If you feel your concern has not been resolved to your satisfaction, you can contact the Health and Disability Commission to discuss your concerns: http://www.hdc.org.nz/complaints