Feedback and Complaints Policy
Triton Hearing Feedback and Complaints Policy
At Triton, our aim is to provide you with excellent customer service by making sure your experience with us, is above and beyond what you would expect.
Our client satisfaction is very important to us, and we love the great feedback and letters we receive from clients thanking us for a great experience. However, sometimes we don’t get things just right, and we also aim to resolve any problems and complaints quickly and effectively.
Giving us feedback
To give us feedback on your experience with Triton or to let us know about something we could have done better, you can do one of the following:
Call us on 0800 45 45 42
Email us at firstname.lastname@example.org
Write to us at Triton Hearing, PO Box 14096 Christchurch 8154.
After you have given us your feedback
If you have contacted us with some great feedback, we will let the appropriate teams and staff know about it.
If you have called us with a complaint, where possible, your complaint will be resolved there and then. If there is a need for more investigation we will refer the complaint to the appropriate Regional Manager who will be in contact with you, within 2 to 3 working days.
If you have emailed or written to us with a complaint, we will refer the complaint to the appropriate Regional Manager who will be in contact with you, within 2 to 3 working days of us receiving your correspondence. They may need to contact you for more information and they will keep you informed of the expected resolution and time frames.