Mon–Fri, 8:30 AM to 6:00 PM 0800 45 45 43

Our mission is to be the hearing care provider of choice in New Zealand. To do that means we have to be the best at everything we do. At Triton Hearing we believe in choice, and offer a great balance between client outcomes and client service. Our commitment to providing hearing advice, solutions and care extends to those less fortunate and through our Triton Hearing “Give Back” programme, our clinic teams have the joy and privilege to help people within their communities who are not able to afford hearing aids.

Jael Repia 
Team Leader for Call Service Centre

"Working for Triton Hearing allows you to be part of a team where you feel supported and valued. This for me is what's truly important and rewarding."

Job Description

Our Support Staff roles include Customer Service Representatives who work out of our clinics, Customer Service Professionals who operate from our call centre in Auckland and Hearing Healthcare Professionals who conduct the first steps in a hearing assessment. We also have two Support Offices based in Auckland and Christchurch with full Human Resources, Marketing, Finance & Operations teams.

Opportunities

Customer Service Representative - Remuera
We currently have a vacancy for a part-time Customer Service Representative to join our Whangarei clinic. This excellent opportunity offers the chance for someone to make a major difference in people's lives, providing a positive and profound impact on not just them, but their friends and families.

We have a vacancy for a 7 month fixed term contract for a Customer Service Representative. The ideal person for us would have the following attributes:

Key tasks:

  • Managing clinic diary (appointments) to optimize our busy clinicians time.
  • Reception – answering the phone and face to face enquiries.
  • Processing insurance applications, government subsidies and ACC claims.
  • Running daily reports through our CRM system. 
  • Data integrity management and maximizing opportunities to interact with our clients.
  • In-house hearing aid repairs (training provided).
For more information and to apply for the role, visit our seek ad here.
Customer Service Professional - Albany

Due to our growth, we are looking for dynamic, client-focused people to join our Customer Service Centre (CSC) based in Albany (the first few weeks will be based in Remuera).

Our Customer Service Professionals are highly regarded and a key part of our business, often providing the first impression for clients. Working exclusively by phone they are our first point of contact for our clients and provide positive, helpful experiences around their hearing care appointments.

If you love interacting with people via the phone and have an innate understanding that client happiness is the key to a successful business, this could be the right career move for you. Our perfect match for Triton Hearing would have:

  • A passion for providing excellent customer service
  • Strong attention to detail
  • Excellent communication skills – oral and written
  • A positive attitude and enjoy working in a team environment
  • Inbound and Outbound Calling (No cold-calling)
For more information and to apply for the role, visit our seek ad here.

New Zealand's most trusted hearing experts

In October 2015, Triton Hearing became the only New Zealand hearing company to be awarded the coveted ‘Consumer NZ trusted’ tick.
Consumer NZ is an independent, non-profit organisation that’s dedicated to getting New Zealanders a fairer deal. We are immensely proud to be New Zealand’s only Consumer Trusted hearing care provider and our organisation is considered by Consumer Organisation to be the benchmark for quality, service and transparency in the hearing industry.

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