Mon–Fri, 8:30 AM to 6:00 PM 0800 45 45 43
Shop
In the Triton Hearing online shop, you will find a range of quality hearing aid products.

Consumer Policies

"2022 Consumer's Guide to Hearing Aids Special Offer"

Recieve a complimentary technology upgrade with purchase, valued up to $2,000 - more features, smarter devices. 

Promotional Period: 1st April 2022  - 31st July 2022

The complimentary technology upgrade is valued at $2,000 and can be applied to hearing aid quotes between 1 April 2022 and 31 July 2022.

- Purchase Enhanced PremiumOne, receive an upgrade to Enhanced PremiumPlus  devices, upgrade valued at $2,000 for a pair.
- Purchase Enhanced PremiumPlus, receive an upgrade to Enhanced PremiumPro devices, upgrade valued at $2,000 for a pair.


Promotional Terms and Conditions:

  • Offer only available on the Triton Hearing Enhanced PremumOne and PremiumPro devices. 
  • If one device is purchased the upgrade value will be halved.
  • Offer available to people over 18 years of age.
  • Quote must be created prior to 31st July 2022 to be eligible for this offer.  The fitting can occur after 31st July 2022 but within 2 months.
  • The offer is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Discounts will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this upgrade offer.
  • The Enhnaced Technology Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash. 
  • Promotion excludes CROS transmitters.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

The Great Big Hearing Offer!
"Buy One, Get One FREE"

Promotional Period: February 1st 2022 - March 31st 2022

To support NZ Hearing Awareness month, Triton Hearing is making hearing aids more accessible than ever. So we’re delighted to be able to provide this incredible ‘Buy One, Get One FREE” special offer for a strictly limited time!
 
 “Buy One, Get One Free” when you purchase Phonak Paradise devices in the EssentialPlus, PremiumOne, PremiumPro or PremiumPlus ranges.
 
Promotional Terms and Conditions:

  • Offer available to people over 18 years of age.
  • The appointment must be booked prior to 31st March 2022 and quote must be created prior to the 30th April to be eligible for this offer.  The fitting can occur after 30th April 2022 but within 2 months.
  • Two devices must be purchased to be eligible for the Buy One, Get One Free offer and the discount will be applied to the lowest price device, i.e Paradise Cros if that is the second device.
  • The Buy One, Get One Free promotion is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Discounts will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up on binaural hearing aid technology from Phonak Paradise PremuimOne and above (excluding accessories) are eligible for the promotion. Top-up amounts vary depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this offer.
  • The ‘Buy One, Get One Free’ promotion is not available in conjunction with any other promotional offers and cannot be redeemed for cash. 
  • Promotion includes CROS transmitters, and Phonak Marvel can be substituted where Paradise is not available in a particular form factor.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charges will apply. 

$1,000 Triton Hearing 'Cheque' offer.

Promotional Period: expires three months from the letters issue date.

We know that it can be frustrating when you have been through the ACC application process and your funding has been declined. And because you still need hearing aids - and life can be pretty hard without them, Triton Hearing is here to help. 

Receive a $1,000 Triton 'gift voucher' for you to use towards any hearing aids from the EssentialPlus range and above.

Promotional Terms and Conditions:

  •  $1,000 Triton Hearing 'Gift Voucher' promotional offer is exclusively available to clients over 18 years and have had their ACC funding application declined. They must also have received the letter with the offer from Triton Hearing which they must present at the appointment.
  • The Triton Hearing 'Gift Voucher' is valid for a single $1,000 discount on the purchase of a pair of Phonak hearing aids from the Triton Hearing EssentialPlus range or above. If one device is purchased the discount value will be halved to $500.
  • The Triton Hearing 'Gift Voucher' is non-transferable, not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • Quote must be created and fitting booked prior to three months from the letters issue date to be eligible for this offer. 
  • The fitting can occur two months after letters expiration.
  • Promotion excludes CROS transmitters, Veterans Affairs, Insurance replacements, ‘Pay As You Hear’, subscription payment clients are not eligible for this promotion.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • Triton Hearing reserves the right to update the terms of this promotion if necessary.

The Great Big Hearing Check

Promotional Period: 1st March 2022 - 31st March 2022

1. Information on how to enter forms part of the terms and conditions of entry. Entry into the promotion is deemed acceptance of these terms and conditions
2. The promoter is Sonova Audiological Care NZ Ltd Unit 2, Unit 7, 6-8 Omega St, Rosedale, Auckland. (Promoter)

Eligibility
3. Entry is open to New Zealand residents over the age of 18 (Eligible Entrants) excluding employees (and their immediate families) of the Promoter, Triton Hearing Limited and their respective related bodies corporate
4. The promotion commences at 12.01 am (NZ time) on Monday, March 1st 2022 and closes at 11.59 pm (NZ time) on Wednesday, March 31st 2022 (Promotion Period). Only entries that are received during that time will be eligible to win the prize

Competition entry
5. To enter, Eligible Entrants must, during the Promotion Period:
 

  • Complete the Great Big Hearing Check either online, instore, in clinic or at any partner kiosk.
6. Entries are limited to one per client
7. The Promoter reserves the right to request that the winner provides proof of identity, age, and proof of residency as a condition of receipt of the prize. The Promoter reserves the right to verify the validity of entries and reserves the right to disqualify any Eligible Entrant for tampering with the entry process or for submitting an entry that is not (in the reasonable opinion of the Promoter) in accordance with these terms and conditions
8. The Promoter is not responsible for any lost, late or misdirected entries
9. The free hearing test does not include any GP or ENT reports or pre-employment checks. If any of these are required then Triton Hearings normal fees will apply

Prize Draw
10. Prize draw will take place on Monday, 4th April 2022 at Unit 7, 6-8 Omega St, Rosedale, Auckland, 0632 and the winner will be slected at random. 
11. The judges’ determination is final and no correspondence will be entered into
12. The winner will be notified by phone and/or email on April 5th and the winner’s details will also be listed on tritonhearing.co.nz and on the Triton Hearing Facebook page - https://www.facebook.com/tritonhearing/  

The prize
13. The prize draw consists of the following and will be allocated to 4 winners. 
  • 1 pair of Paradise or Marvel hearing aids
  • $500 voucher to be used on selected hearing aid consumables
  • $50 voucher to the Triton Hearing batteries and consumables website
  • $250 Farmlands Voucher
  • $250 Unichem/Life Pharmacy Voucher
  • $250 MTA Gift Voucher
14. The prize must be claimed by Friday, April 20th 2022
15. The prize does not include travel to a Triton Hearing Clinic for any appointments.
16. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. Prizes are not exchangeable or redeemable for cash or other goods or services. A prize cannot be transferred to any other person, unless agreed to by the Promoter
17. If any act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligations and the Promoter reserves the right (subject to any applicable law) to cancel, terminate or modify or suspend this promotion
18. The Promoter, its related bodies corporate, and their respective officers, employees and agents will not be liable for any loss, damage or personal injury whatsoever (including but not limited to direct, indirect and consequential loss) suffered or sustained in connection with this promotion, the promotion of this promotion or the use of any prize, except for any liability which cannot be excluded by law
19. The Promoter reserves the right to judge a new winner in the event of an entrant being unable to satisfy these promotion terms and conditions or forfeiting or not claiming a prize
20. Entry details remain the property of the Promoter.  The name and photograph of the winner may be used for promotional purposes by the Promoter, unless a winner otherwise notifies the Promoter at the time of accepting the prize

Better Hearing Guarantee

Hearing aids are a significant investment, so it’s important that you can enjoy complete peace of mind knowing that once you have made a decision to purchase your hearing aid/s, you are covered by Triton Hearing’s Better Hearing Guarantee.


This includes:
  • Free hearing check & free hearing aid trial
  • Qualified hearing professionals who listen to your needs
  • Complete focus on finding the best solution for you
  • Lifetime Free Care for your hearing devices
  • A genuine price-match promise
  • A no-strings, money back guarantee

These special benefits are detailed as follows.
 

Money Back Guarantee.

Under the Triton Hearing Better Hearing Guarantee, if you are not totally satisfied with your hearing aid/s, then just let us know within 60 days of the date of purchase and we will provide a full refund, subject to the following terms.

Terms and conditions:
This guarantee is available at any Triton Hearing clinic to anyone with a treatable hearing loss (as determined by a Triton Hearing clinician) who is 18 years and over.If you are not satisfied with the hearing aid/s provided by Triton Hearing, just let us know within 60 days of the date of purchase. We’ll arrange an appointment for you to meet with a Triton Hearing clinician and return the hearing aid/s, related products and accessories. If you return all products to us in fair and reasonable condition, we will provide a full refund.

A product that is in working order (other than as a result of an inherent defect) and that has not suffered any damage other than fair wear  (as reasonably determined by a Triton Hearing clinician) will be considered to be in fair and reasonable condition.  

All refunds will be processed within 14 working days of the products being returned to us in fair and reasonable condition. The safe custody of the hearing aid/s and any other related products and accessories is your responsibility from the time you take possession. Please contact your insurance company to ensure you have adequate cover for the full retail cost of the hearing aid/s, related products and accessories.


Lifetime FREE Care Policy

One of the key benefits of purchasing your hearing aid/s from Triton Hearing is the fact that you will receive free care and support for the life of your hearing aids. Clinician appointments for the life of the hearing aids are free of charge. On-site clean and checks are free of charge for the life of the hearing aids.

Care and support includes:
  • On-site changes of domes, thin tubes, filters, standard tubes
  • On-site changes of receivers within receiver warranty and any other repair covered by warranty
Care and support does not include:
  • Provision of consumables for home use (charges apply, e.g. a dome may be replaced FOC in clinic, but a client wanting a packet of domes must purchase them)
  • On-site changes of receivers outside of receiver warranty (charges apply)
Any repairs or servicing required due to damage which is not covered under the product warranty (charges apply)


Price Match Promise

When presented with a valid written quote for the identical hearing aid also stocked by Triton Hearing, we will match this price if they are a genuine local competitor. A genuine local competitor is defined as being in the same city or town within a 5km radius. 


Price-matching will be only be provided against hearing aid manufacturer brands, and exclude retailer own-label products, such as the 'Advance' range by Specsavers.
 

Free 10-Day trial

Triton Hearing is pleased to offer a no-obligations 10-day trial subject to the following conditions:
  • For the purposes of this 10-day trial “device(s)” refers to all hearing aids, accessories, and moulds provided by Triton Hearing to the client.
  • A hearing aid trial is only available to people that have an aidable hearing loss.
  • Free hearing checks are only available to adults aged 18 years or over, excludes GP/ENT and pre-employment referrals for full diagnostic testing and report.
  • Accessories are not available as part of the trial, unless the Triton Clinician in their sole discretion determines that the accessory is necessary for the hearing aid to function.
  • Only one style hearing aid can be trialled at a time, and hearing aid moulds are provided at no cost to the client.
  • Triton Hearing remains the owner of the devices(s).
  • Duration of the trial is for a maximum of 10 days only and can only be extended with written confirmation from a Triton Hearing Clinician.
  • In the event of loss, damage or failure to return the device(s), Triton Hearing reserves the right to charge the client up to 100% of the stated value in the trial agreement at its sole discretion.
  • There is no obligation to purchase the device(s) provided the devices(s) are returned in good working order and within 10 days from the trial period ending. Our Clinician will need to meet with you to confirm the aid/devices are in an acceptable condition and that everything quoted has been returned to Triton Hearing.
 
The client agrees to:
  • Follow the instructions provided by Triton Hearing for the proper use of the device(s).
  • Use the device(s) in a proper manner, with reasonable care and solely for the purpose for which they are intended to be used.
  • Properly store the device(s) in their storage container provided by Triton Hearing when not in use.
  • Accept liability for any damage or harm that comes to the devices(s) outside of normal wear and tear or inherent defect.
  • Insure the device(s) at full replacement cost under the provisions of their own insurance cover for the duration of the trial.
  • Be responsible to cover the retail cost of these devices(s) and any associated products if they are not returned in full and in the required condition within 10 days after the end of the trial period.
  • Provide proof of identity at commencement of the trial and allow personal data to be retained by Triton Hearing subject to our Privacy Policy.
  • Not assign, transfer, and/or sell the device(s).
  • Make a follow-up appointment as specified in the trial agreement, this appointment may consist of solely returning the device(s) or may also include discussing another hearing loss solution provided by Triton Hearing.
  • Signify acceptance and understanding of all Free 10-Day Trial Terms and Conditions by signing below.
 

3 year half-price upgrade

From November 2017, clients who newly purchased hearing aids from Triton Hearing’s PremiumPro and PremiumPlus ranges are eligible to replace their hearing aids at half price, 3 years from the trial finalisation date. The replacement hearing aids will come from the Phonak PremiumPro and PremiumPlus range of devices only.

Clients who purchased their hearing aids through the Ministry of Health Fully-Funded Hearing Aids scheme, Veterans Affairs, or Triton Friends and Family, are not eligible for this offer. Pay as You Hear and Insurance replacement clients are not eligible for this offer.

If a client wants to replace their eligible devices after the offer has expired (i.e. more than 3 months after their 3-year anniversary) they may do so at standard retail pricing. The offer is not valid after it has expired. The 3 year half-price offer is non-transferable, not available in conjunction with any other promotional offers, and cannot be redeemed for cash.


Returns and Refunds Policy

Triton Hearing will ensure all returns and refunds are processed in accordance with the Consumer Guarantees Act 1993 www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/
All hearing aids and other related products and accessories, and any products purchased online are fully refundable if they are returned to Triton Hearing in good condition within 60 days of the date of purchase.


60-Day money back guarantee

During the first 60 days after you have purchased any hearing aids you may return them in good working order for a full refund of the purchase price for any reason.  During the initial 60 day period the safe custody and care of the aids/devices issued to you is your sole responsibility.

It is up to you to contact your insurance company to ensure the aids/devices are covered by them should anything happen. Please note the hearing aid price above reflects the retail price before any subsidies have been applied.  

You will be responsible to cover the full cost of these aids/devices if they are lost, stolen, or broken (other than as a result of an inherent defect) within the 60-Day period. Our Clinician will need to meet with you to confirm the aid/devices are in good condition and that everything quoted has been returned to Triton Hearing Limited If this is the case, a full refund will be given.


Manufacturer’s Warranty

All hearing aids and other related products and accessories bought from Triton Hearing come with a standard 2-year manufacturer’s warranty from the date they are ordered for supply to the customer (individual manufacturer's conditions apply).

'Pay As You Hear'

Hearing aid subscription service.

We know that upfront investment for hearing devices can be a barrier for some clients who would benefit from them.  ‘Pay As You Hear, for $1, $3, $5 or $6.55 a day’ eliminates this barrier, unlocking the potential to help clients to enjoy the re-connection with friends, family and loved ones that Better Hearing can bring.

1.1  We will provide you with either Phonak PremiumPro Rechargeable device/s, Phonak PremiumOne Rechargeable device/s, Phonak Belong30 device/s, Phonak Lyric, or other equivalent hearing aid/s (“device/s”) depending on subcription level chosen.

1.2   We will also provide maintenance, care and support for your devices, including: hearing tests and adjustments/fine tuning of your device/s, as required; repair of your device/s, including cleaning and receiver replacements; and rechargeable batteries and consumables, including moisture kits and tablets, domes, receivers and wax guards.

1.3  You can upgrade to the latest hearing aid(s) at equivalent technology level, every 3 years from the date of first fitting. Upgrade must be fitted within 3 months after the 3 year anniversary of the fitting date.


2. Trial Period and Payment

2.1  Your subscription period will commence on the initial fitting date. We will provide the device/s to you on the initial fitting date for a free trial period of 30 days. The trial period end date is the date that is 30 days after initial fitting of your device/s. There is no obligation to continue the subscription after the trial period end date. If you do not wish to proceed with the subscription, you must return the device/s to us (along with all other products provided) on or before the trial period end date. We will not charge you any subscription fees for device/s returned on or before the trial period end date. If the device/s are not returned before the end of the trial period you will be deemed to have agreed to continue with the subscription.
  
2.2  The subscription fee will be charged monthly in advance. Your first payment will be automatically deducted from your credit card the day after the trial period end date. We will continue to automatically charge your credit card every month after that until you cancel your subscription in accordance with clause 3.

2.3 If you return all products to us at a Triton Hearing clinic within 60 days of the initial fitting date you will receive a full refund of any subscription money paid. If you cancel after 60 days after fitting, we will provide a refund of any subscription monies paid in advance in the current month, as at the date the device/s are returned.

2.4 All refunds will be processed within 14 working days of the device/s being returned to us in the required condition.

2.5  We will not increase the subscription price for 36 months from the initial fitting date. We reserve the right to change the subscription price after this period.

2.6  We will provide you with one month’s written notice of any price increases or changes to these subscription terms.

3. Cancellation

3.1   You can cancel your subscription at any time by returning the device/s to us at a Triton Hearing clinic. Any payment (part or full) made in respect of any period after the cancellation date will be refunded provided the devices are returned in the required condition as defined in clause 4.4.

3.2  We reserve the right to cancel your subscription if we cannot charge your credit card. Before cancelling your subscription we will attempt to call or email you. You must return the device/s to us within 10 days of cancellation.

4. Ownership and Liability

4.1  The device/s remain the property of Sonova Audiological Care New Zealand Limited.

4.2  You must not offer or sell the devices to any third parties. Any follow up appointments, repairs, or maintenance in relation to the device/s must be completed at a Triton Hearing clinic.

4.3  You are responsible for the safe custody and care of the device/s and any other related products and accessories. You are also responsible for ensuring the device/s are covered by your insurance policy. You will be liable for the costs of any repair or replacement of your device/s required as a result of loss of the device/s or damage that is not fair wear and tear or an inherent defect. The charge for replacement device/s will be the loss/damage fee set out in clause 4.5.

4.4  Device/s must be returned in fair and reasonable condition, which is defined as a product that is in working order and that has not suffered any damage other than fair wear and tear or an inherent defect, as reasonably determined by a Triton Hearing clinician.

4.5  If you do not return the device/s to Triton Hearing in fair and reasonable condition as defined in clause 4.4 or do not return the device/s within the timeframe set out in clause 3.1, we reserve the right to charge you a loss/damage fee. The loss/damage fee at the commencement of the subscription period (and at the time of any upgrade under clause 1.3) will be a sum equivalent to the retail price of the device/s, and will reduce by 1.4% for each month of the subscription period.  By way of example, after 10 months, the loss/damage fee will be 86% of the retail price.

"Sennheiser Giveaway"

Promotional Period: April 1st 2022 to April 18th 2022

Do you want to experience outstanding audio on the go? We’re giving away one pair of Sennheiser MOMENTUM Free headphones – valued at $360.
 
Promotional Terms and Conditions:

  • Offer available to people over 16 years of age, excluding employees of Triton Hearing.
  • To enter the competition, you must LIKE World of Hearing on Facebook and tag a friend.
  • This promotion is valid for all enteries between 1st April at 4pm and 18th April at 12pm.
  • Promotion is valid for one pair of MOMENTUM Free headphones only.
  • Prize draw includes track and trace postage to recipients chosen postal address.

Competition Entry:
  • LIKE Triton World of Hearing on Facebook - https://www.facebook.com/TritonWorldOfHearing 
  • TAG a friend in the comments of the Facebook post
  • Entries are limited to one per person.

Prize Draw:
  • Prize draw will take place on Tuesday 19th April at 6-8 Omega Street, Auckland.
  • The winner will be notified via Facebook comment and direct message on 19th April.
  • The prize must be claimed by 25th April.

"Free power pack promotion"

Selected individuals
Promotional Period: February 11th 2022 to April 30th 2022

As part of our Better Hearing Guarantee, we want to ensure that you always have access to the latest hearing technology. For a select group communicated via e-mail, choose to trial our latest Paradise hearing aids and we will offer you a free rechargeable power pack compatible with your current Phonak Audeo hearing aid/s. If you enjoy all the sounds that come with your 10-day trial and would like to upgrade to the latest Paradise devices, simply book your appointment before March 31st and we will give you $1000* towards your purchase.
 
Promotional Terms and Conditions:

  • Rechargeable power pack will be provided for free with the trial of Paradise hearing aid(s)
  • Offer available to people over 18 years of age.
  • If one device is purchased the $1000 offer value will halved.
  • Quote must be created prior to 31st March 2022 and fitting booked prior to 30th April 2022 on Phonak EssentialPlus to PremiumPlus Enhanced ranges only to be eligible for $1000 towards purchase. The fitting can occur after 30th April 2022, but within 3 months.
  • Not available in conjunction to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 
  • This offer and voucher are non transferrable, not available in conjunction with any other promotional offer and cannot be exchanged for cash in part or full.

Refer a friend

Promotional Period: 13rd of March 2022 - 5th of March 2022
1. Information on how to enter forms part of the terms and conditions of entry. Entry into the promotion is deemed acceptance of these terms and conditions
2. The promoter is Triton Hearing Limited Unit 2, 15 Sir Gil Simpson Drive, Russley Christchurch (Promoter)

Eligibility
3. Entry is open to New Zealand residents over the age of 18 (Eligible Entrants) excluding employees (and their immediate families) of the Promoter, Triton Hearing Limited and their respective related bodies corporate
4. The promotion commences at 9.00 am (NZ time) on March 3rd 2022 and closes at 11.59 pm (NZ time) on March 5th 2022 (Promotion Period). Only entries that are received during that time will be eligible to win the prize following validity of entry

Competition entry
5. To enter, Eligible Entrants must, during the Promotion Period:

  • Complete the entry form link found within Triton Hearing Newsletter, receive on March 3rd 2022
  • Refer a friend who is new to Triton Hearing services and have a valid e-mail address
  • Entries are limited to one per client
  • The Promoter reserves the right to request that the winner provides proof of identity, age, and proof of residency as a condition of receipt of the prize. The Promoter reserves the right to verify the validity of entries and reserves the right to disqualify any Eligible Entrant for tampering with the entry process or for submitting an entry that is not (in the reasonable opinion of the Promoter) in accordance with these terms and conditions
  • The Promoter is not responsible for any lost, late or misdirected entries

 
Prize Draw
6. Prize draw will take place on Tuesday March 8th at 6-8 Omega St, Rosedale, Auckland, 0632
7. The judges’ determination is final and no correspondence will be entered into
8. The recipients will be notified by e-mail on March 8th 2022 – March 9th 2022 

 

"The Gift of Better Hearing."

Promotional Period: November 1st 2021 - January 31st 2022

Gift of Better Hearing complimentary upgrade is valued from $1,300 to $2,000 per pair of Paradise devices purchased depending on technology level chosen.

The Gift of Better Hearing can be applied to hearing aid quotes between 1 November 2021 and 31 January 2022.

- Purchase Essential, receive a complimentary upgrade to EssentialPlus Paradise devices, upgrade valued at $1,300 for a pair, or $650 for a single device.
- Purchase EssentialPlus, receive an upgrade to PremiumOne Paradise devices, upgrade valued at $1,700 for a pair, or $850 for a single device.
- Purchase PremiumOne, receive an upgrade to PremiumPlus Paradise devices, upgrade valued at $2,000 for a pair, or $1,000 for a single device.
- Purchase PremiumPlus, receive an complimentary upgrade to PremiumPro Paradise devices,  upgrade valued at $2,000 for a pair, or $1,000 for a single device. 


Promotional Terms and Conditions:

  • If one device is purchased the upgrade value will halved and is not available on the Paradise offer
  • Offer available to people over 18 years of age.
  • Quote must be created and fitting booked prior to 31st January 2022 to be eligible for this offer.  The fitting can occur after 31st January 2022 but within 3 months.
  • The Gift of Better Hearing is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Discounts will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this upgrade offer.
  • The Gift of Better Hearing Promotion is not available in conjunction with any other promotional offers and cannot be redeemed for cash. 
  • Promotion excludes CROS transmitters.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

"Win Back The Sounds You Love Competition"

1. Information on how to enter forms part of the terms and conditions of entry. Entry into the promotion is deemed acceptance of these terms and conditions

2. The promoter is Triton Hearing Limited Unit 2, 15 Sir Gil Simpson Drive, Russley Christchurch. (Promoter)

Eligibility
3. Entry is open to New Zealand residents over the age of 18 (Eligible Entrants) excluding employees (and their immediate families) of the Promoter, Triton Hearing Limited and their respective related bodies corporate

4. The promotion commences at 8.00 am (NZ time) on Feb 1st 2022 and closes at 11.00 pm (NZ time) on March 31st 2022 (Promotion Period). Only entries that are received during that time will be eligible to win the prize

Competition entry
5. To enter, Eligible Entrants must, during the Promotion Period:
  • Complete the entry form on Facebook posted from the Triton Hearing ad account/profile between the February 1st 2022 and March 31st
  • Book a free hearing health check or diagnostic hearing test at a Triton Hearing clinic before April 30th 2022
  • Purchase a pair of hearing aids before May 31st 2022. The promotion excludes hearing aids purchased on a ‘Pay as you hear’ subscription basis.
6. Entries are limited to one per client
7. The Promoter reserves the right to request that the winner provides proof of identity, age, and proof of residency as a condition of receipt of the prize. The Promoter reserves the right to verify the validity of entries and reserves the right to disqualify any Eligible Entrant for tampering with the entry process or for submitting an entry that is not (in the reasonable opinion of the Promoter) in accordance with these terms and conditions
8. The Promoter is not responsible for any lost, late or misdirected entries
9. The free hearing test does not include any GP or ENT reports or pre-employment checks. If any of these are required then Triton Hearings normal fees will apply 

Prize Draw
10. Prize draw will take place on Monday, June 1st 2022 at 6-8 Omega St, Rosedale, Auckland, 0632

11. The judges’ determination is final and no correspondence will be entered into

12. The winner will be notified by phone on June 2nd and the winner’s detail and photo will be listed on tritonhearing.co.nz and on the Triton Hearing Facebook page - https://www.facebook.com/tritonhearing/   
 
The prize
13. There are 16 prizes in the prize draw: 
  • 1 x reimbursement for the price paid for a pair of hearing aids
  • 5 x $100 worth of vouchers to the Triton Hearing batteries and consumables website
  • 10 x $50 worth of vouchers to the Triton Hearing batteries and consumables website
14. The prize must be claimed by June 5th 2022

15. The prize does not include travel to a Triton Hearing Clinic for any appointments.

16. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. Prizes are not exchangeable or redeemable for cash or other goods or services. A prize cannot be transferred to any other person, unless agreed to by the Promoter

17. If any act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions, the Promoter will not be liable for any failure to perform or delay in performing its obligations and the Promoter reserves the right (subject to any applicable law) to cancel, terminate or modify or suspend this promotion

18. The Promoter, its related bodies corporate, and their respective officers, employees and agents will not be liable for any loss, damage or personal injury whatsoever (including but not limited to direct, indirect and consequential loss) suffered or sustained in connection with this promotion, the promotion of this promotion or the use of any prize, except for any liability which cannot be excluded by law

19. The Promoter reserves the right to judge a new winner in the event of an entrant being unable to satisfy these promotion terms and conditions or forfeiting or not claiming a prize

20. Entry details remain the property of the PromoterThe name and photograph of the winner may be used for promotional purposes by the Promoter, unless a winner otherwise notifies the Promoter at the time of accepting the prize

"WebShop - 22% off storewide"

Until the end of February, get 22% off all products in the Triton Hearing webshop.

The discount is applied to products before they are added to the shopping cart. Free delivery on orders over $40.

"Innovation Open Days"

Triton Hearing Whanganui, Warkworth, Gore, Invercargill, Thames
Promotional Period: May 10th 2022 to July 31st 2022

Join us at one of our Innovation Open Days at the specified locations and you’ll be eligible for our limited-time special offer, which includes a $2,000 Smart Tech Upgrade & $550 in Triton Gift Vouchers with the purchase of a pair of Marvel of Paradise PremiumPlus or PremiumPro devices prior to 31st of July 2022.

  • Smart Tech Upgrade, valued up to $2,000 
  • $500 Triton Accessory Gift Voucher
  • $50 Triton Webshop Gift Voucher
Promotional Terms and Conditions:
  • If one device is purchased the technology upgrade value will halved.
  • Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Quote must be created prior to 30th of June 2022 and redeemed before 31st of July 2022
  • Smart Technology Upgrade is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Technology Upgrade will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • The Smart Tech Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 
  • Gift vouchers are non transferrable, cannot be exchanged for cash in part or full.

"6 Year Free Technology Upgrade."

Promotional Period: Ongoing for clients 3 months either side of their 6 Year Anniversary. 

So clients can experience all the joys of the latest hearing technology, we are delighted to offer a FREE TECHNOLOGY UPGRADE on the purchase of  Marvel or Paradise devices. 

Complimentary Technology Upgrade valued at between $1,700 to $2,000 per pair of devices purchased, depending on technology level chosen. 

- Purchase Marvel or Paradise EssentialPlus devices, receive a complimentary upgrade to PremiumOne, valued at $1,700 pair.
- Purchase Marvel or Paradise PremiumOne, receive a complimentary upgrade to PremiumPlus, valued at $2,000 pair.
- Purchase Marvel or Paradise PremiumPlus, receive a complimentary upgrade to PremiumPro, valued at $2,000 pair 

Promotional Terms and Conditions:

  • If one device is purchased the upgrade value will halved.
  • Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Free Technology Upgrade is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Technology Upgrade will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • The Free Marvel Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

Feedback and Complaints Policy

At Triton Hearing, our aim is to provide you with excellent customer service by making sure your experience with us is above and beyond what you would expect. Our client satisfaction is very important to us, and we love the great feedback and letters we receive from clients thanking us for a great experience. However, sometimes we don’t get things just right, and we also aim to resolve any problems and complaints quickly and effectively. 
 

Giving us feedback

To give us feedback on your experience with Triton Hearing or to let us know about something we could have done better, you can do one of the following: Call us on 0800 45 45 42 or Email us at info@tritonhearing.co.nz. Write to us at Triton Hearing, PO Box 14096 Christchurch 8154.

After you have given us your feedback

If you have contacted us with some great feedback, we will let the appropriate teams and staff If you have contacted us with some great feedback, we will let the appropriate teams and staff know about it. If you have called us with a complaint, where possible, your complaint will be resolved there and then.

If there is a need for more investigation we will refer the complaint to the appropriate Region Manager who will be in contact with you within 2 to 3 working days. If you have emailed or written to us with a complaint, we will refer the complaint to the appropriate Region Manager who will be in contact with you within 2 to 3 working days of us receiving your correspondence. They may need to contact you for more information and they will keep you informed of the expected resolution and time frames.

If you feel your concern has not been resolved to your satisfaction, you can contact the Health and Disability Commission to discuss your concerns: http://www.hdc.org.nz/complaints