Consumer Policies

Consumer Policies, Promotion Policies and Privacy Policy

This page is dedicated to our core Triton Hearing policies related to our ongoing and key service offerings. If you would like to read about a current promotion's policies, we have a dedicated page to our promotions here. You can also find our Privacy Policy here.

Better Hearing Guarantee

Hearing aids are a significant investment, so it’s important that you can enjoy complete peace of mind knowing that once you have made a decision to purchase your hearing aid/s, you are covered by Triton Hearing’s Better Hearing Guarantee.

• Free hearing check & free hearing aid trial
• Qualified hearing professionals who listen to your needs
• Complete focus on finding the best solution for you
• Lifetime Free Care for your hearing devices
• A genuine price-match promise
• A no-strings, money back guarantee

These special benefits are detailed as follows.

Money Back Guarantee

Under the Triton Hearing Better Hearing Guarantee, if you are not totally satisfied with your hearing aid/s, then just let us know within 60 days of the date of purchase and we will provide a full refund, subject to the following terms.

Lifetime FREE Care Policy

• On-site changes of domes, thin tubes, filters, standard tubes
• On-site changes of receivers within receiver warranty and any other repair covered by warranty

• Provision of consumables for home use (charges apply, e.g. a dome may be replaced FOC in clinic, but a client wanting a packet of domes must purchase them)
• On-site changes of receivers outside of receiver warranty (charges apply)

EasyHearTM

36 months interest free is available on Long Term Finance (LTF) for in-store purchases. Minimum spend $1500. Lending criteria, $50 annual Account Fee, fees, Ts&Cs apply. $55 Establishment Fee applies to your first Long Term Finance (LTF) transaction, $35 Advance Fee applies to subsequent LTF transactions.
Min payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period.
Standard Interest Rate of 28.95% p.a. applies to outstanding balance at the end of LTF interest free period. Other interest rates and fees may apply. Rates and fees subject to change.
New customers need to apply and be approved for a Q Mastercard credit card. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these Ts&Cs at any time without notice.
EasyHear indicative daily repayment amount is the purchase amount and Establishment Fee divided by the number of days in the Start-up Interest Period. The indicative repayments assume there are no additional purchases, cash withdrawals, fees or charges. The indicative daily repayments are only an estimate, and figures should be used as an indication only. They do not represent either a quote or pre-qualification or approval. To repay the purchase amount by the expiry of the Start-up Interest Free Period, the indicative daily repayments stated multiplied by number of days in the months would need to be made by the due date for each statement period.

Price Match Promise

Price-matching will be only be provided against hearing aid manufacturer brands, and exclude retailer own-label products.
 

Free Hearing Check

Triton Hearing is pleased to offer a free hearing check subject to the following conditions:
Under the Triton Hearing Better Hearing Guarantee, those aged 18+ are ellgible for a free 15 to 30 minute hearing hearing check appointment at Triton Hearing clinics. Medical Hearing tests which require a written report, will incur an $80 fee. 

Free 10-Day trial

• For the purposes of this 10-day trial “device(s)” refers to all hearing aids, accessories, and moulds provided by Triton Hearing to the client.
• A hearing aid trial is only available to people that have an aidable hearing loss.
• Free hearing checks are only available to adults aged 18 years or over, excludes GP/ENT and pre-employment referrals for full diagnostic testing and report.
• Accessories are not available as part of the trial, unless the Triton Clinician in their sole discretion determines that the accessory is necessary for the hearing aid to function.
• Only one style hearing aid can be trialled at a time, and hearing aid moulds are provided at no cost to the client.
• Triton Hearing remains the owner of the devices(s).
• Duration of the trial is for a maximum of 10 days only and can only be extended with written confirmation from a Triton Hearing Clinician.
• In the event of loss, damage or failure to return the device(s), Triton Hearing reserves the right to charge the client up to 100% of the stated value in the trial agreement at its sole discretion.
• There is no obligation to purchase the device(s) provided the devices(s) are returned in good working order and within 10 days from the trial period ending. Our Clinician will need to meet with you to confirm the aid/devices are in an acceptable condition and that everything quoted has been returned to Triton Hearing.

• Follow the instructions provided by Triton Hearing for the proper use of the device(s).
• Use the device(s) in a proper manner, with reasonable care and solely for the purpose for which they are intended to be used.
• Properly store the device(s) in their storage container provided by Triton Hearing when not in use.
• Accept liability for any damage or harm that comes to the devices(s) outside of normal wear and tear or inherent defect.
• Insure the device(s) at full replacement cost under the provisions of their own insurance cover for the duration of the trial.
• Be responsible to cover the retail cost of these devices(s) and any associated products if they are not returned in full and in the required condition within 10 days after the end of the trial period.
• Provide proof of identity at commencement of the trial and allow personal data to be retained by Triton Hearing subject to our Privacy Policy.
• Not assign, transfer, and/or sell the device(s).
• Make a follow-up appointment as specified in the trial agreement, this appointment may consist of solely returning the device(s) or may also include discussing another hearing loss solution provided by Triton Hearing.
• Signify acceptance and understanding of all Free 10-Day Trial Terms and Conditions by signing below.

3 Year Upgrade

• If one device is purchased the offer value will be halved.
• Ineligible: Fully funded Ministry of Health Fully-Funded Hearing Aids scheme, Veterans Affairs, Triton Friends and Family, Pay as You Hear and Insurance replacement clients.
• The offer is not valid after it has expired. If a client wants to replace their eligible devices after the offer has expired (i.e. more than 3 months after their 3-year anniversary) they may do so at standard retail pricing.
• The offer is non-transferable, not available in conjunction with any other promotional offers, and cannot be redeemed for cash.
• Offer is available in conjunction with EasyHear™
• Promotion excludes CROS transmitters.

6 Year Upgrade

Select clients are eligible for an exclusive offer that’s subject to change.
 
Promotional period:
Ongoing for eligible clients 3 months after their 6 Year Anniversary.
 
Eligibility:
Clients who purchased devices privately
 
Current promotion (7 Oct 2024 onward):
Save $1000 on Enhanced devices OR Save $500 on Phonak devices from EssentialPlus to PremiumPro range.
 
Promotional Terms and Conditions:

• If one device is purchased the offer value will be halved.
• Ineligible: Fully funded Ministry of Health Fully-Funded Hearing Aids scheme, ACC Funded, Veterans Affairs, Triton Friends and Family, Pay as You Hear and Insurance replacement clients.
• The offer is not valid after it has expired. If a client wants to replace their eligible devices after the offer has expired (i.e. more than 3 months after their 6-year anniversary) they may do so at standard retail pricing.
• The offer is non-transferable, not available in conjunction with any other promotional offers, and cannot be redeemed for cash.
• Offer is available in conjunction with EasyHear™ and Ministry of Health Government subsidy of $1022 for a pair of devices.
• Offer will only apply to the private part of your payment, i.e. if the hearing aids are completely covered by a third party payment then no discount will be applied.
• Promotion excludes CROS transmitters.

6 Year Upgrade - ACC

Select clients are eligible for an exclusive offer that’s subject to change.
 
Promotional period:
Ongoing for eligible clients 3 months either side of their 6 Year Anniversary.
 
Eligibility:
Clients who purchased devices with the support of ACC funding and contribute privately towards their 6 Year Upgrade.
 
Current promotion (7 Oct 2024 onward):
Save $1000 on Enhanced devices OR Save $500 on Premium, PremiumPlus or PremiumPro range Phonak devices with a minimum $500 private payment on top of ACC funding.
 
Promotional Terms and Conditions:

• At Triton Hearing, we offer fully-funded options for all levels of ACC funding.
• Fully-funded ACC clients have the option to upgrade to higher monoaural or binaural technology when they privately top up.
• Top up amounts vary depending on the clients’ ACC Band funding level but a minimum private payment of $500 incl. GST is required to receive the offer.
• The offer will only apply to the private part of the payment, i.e. if the hearing aids are completely covered by ACC then no discount will be applied
• If one device is purchased the offer value will be halved.
• Offer is available in conjunction with EasyHear™ and ACC funding for a pair of devices.
• Ineligible: Fully privately funded clients, Fully funded Ministry of Health Fully-Funded Hearing Aids scheme, Veterans Affairs, Triton Friends and Family, Pay as You Hear and Insurance replacement clients.
• The offer is not valid after it has expired. If a client wants to replace their eligible devices after the offer has expired (i.e. more than 3 months after their 6-year anniversary) they may do so at standard retail pricing.
• The offer is non-transferable, not available in conjunction with any other promotional offers, and cannot be redeemed for cash.
• Promotion excludes CROS transmitters.

ACC Declined Voucher

Select clients are eligible for an exclusive offer that’s subject to change.
 
Promotional period:
Ongoing for eligible clients 3 months from the day the voucher letter’s issue date.
 
Eligibility:
Clients who’s application for ACC funding was declined. 
 
Current promotion (7 Oct 2024 onward):
Save $500 on EssentialPlus devices and above.
Promotional Terms and Conditions:

• If one device is purchased the upgrade value will halved.
• Ineligible: Fully funded Ministry of Health Fully-Funded Hearing Aids scheme, Veterans Affairs, Triton Friends and Family, Pay as You Hear and Insurance replacement clients.
• The offer is not valid after it has expired. If a client wants to purchase devices after the offer has expired (i.e. more than 3 months after the letter’s issue date) they may do so at standard retail pricing.
• The offer is non-transferable, not available in conjunction with any other promotional offers, and cannot be redeemed for cash.
• Offer is available in conjunction with EasyHear™ and Ministry of Health Government subsidy of $1022 for a pair of devices.
• Promotion excludes CROS transmitters.

MTA partner offer

We are proud to be an MTA partner. MTA Members, employees of an MTA member and their immediate family over 18 years old are elgible to receive free hearing checks, and 10% off hearing devices and hearing protection (both custom and universal). This discount can be applied on top of existing offers.
 

Farmlands partner offer

We are proud to be a Farmlands Card Partner and have a Farmlands exclusive offer. All Farmlands members receive free hearing checks, and when paying using your Farmlands card, members receive a 15% rebate on the purchase price of hearing aids. The rebate can be used in conjunction with other offers. The 15% is not a discount.

Returns and Refunds Policy

60-Day money back guarantee

Manufacturer’s Warranty

Feedback and Complaints Policy

Giving us feedback

After you have given us your feedback