Mon–Fri, 8:30 AM to 6:00 PM 0800 45 45 43
Shop
In the Triton Hearing online shop, you will find a range of quality hearing aid products.

Consumer Policies

"Let's Get Connected, Special Offer."

Promotional Period: 1 September - 31 October 2021

So clients can experience all the joys of the latest connected hearing technology, we are delighted to offer a free technology upgrae on the purchase of new Marvel or Paradise devices before the 31 October 2021.

Complimentary Technology Upgrade valued up to $2,000 per pair of devices purchased, depending on technology level chosen. 
- Purchase Marvel or Paradise PremiumPlus, receive a complimentary upgrade to PremiumPro, valued at $2,000 pair 
- Purchase Marvel or Paradise PremiumOne, receive a complimentary upgrade to PremiumPlus, valued at $2,000 pair.
- Purchase Marvel or Paradise EssentialPlus devices, receive a complimentary upgrade to PremiumOne, valued at $1,700 pair.
- Purchase Marvel Essential devices, receive a complimentary upgrade to EssentialPlus, valued at $500 pair.


Promotional Terms and Conditions:

  • If one device is purchased the upgrade value will halved.
  • Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Quote must be created and fitting booked prior to 31 October 2021 to be eligible for this offer.  The fitting can occur after 31st October 2021 but within 3 months.
  • Free Technology Upgrade is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Technology Upgrade will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • The Lets Get Connected Special Offer is not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

"Seven years plus hearing health survey"

Promotional Period: September 6th 2021 - October 31st 2021

Provide your hearing health feedback via our online survey and go into the draw to win a $500 Prezzy Card. ​Until the 31st of October 2021, complete our seven years plus hearing health survey sent on September 6th to selected individuals,  and you will go in the draw to win a $500 Prezzy Card. One winner will be drawn on October 1st and notified.
 
This offer is non-transferable and valid for the recipient only, and is not available in conjunction with any other promotional offers, Pay As You Hear subscriptions, Insurance replacements, War Pension, ACC, Veterans Affairs or Triton Friends & Family discount.

$495 Paradise upgrade special – August 2021.

Promotional Period: August 2021 - October 31st 2021
So clients can have the opportunity to experience the best in hearing technology, for a limited time we shall refund the cost of your $495 hearing devices as well as the government subsidy of $1,022 when you choose to upgrade your current Accessible hearing devices to a new pair from the Essential Plus range or above.

Paradise Upgrade valued at $1,517

  • Purchase a pair of Paradise EssentialPlus devices through offer and pay $2795
  • Purchase a pair of Paradise PremiumOne through offer and pay $4495
  • Purchase a pair of Paradise PremiumPlus through offer and pay $6495
  • Purchase a pair of Paradise PremiumPro through offer and pay $8495

Where Paradise is not available:

  • Purchase Marvel a pair of EssentialPlus through offer and pay $1995
  • Purchase Marvel a pair of PremiumOne through offer and pay $3695
  • Purchase Marvel a pair of PremiumPlus through offer and pay $5695
  • Purchase Marvel a pair of PremiumPro through offer and pay $7695

Promotional Terms and Conditions:

  • If one device is purchased the upgrade value will halve.
  • Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Quote must be created and fitting booked prior to 31st October 2021 to be eligible for this offer.  The fitting can occur after 31st October 2021, but within 3 months.
  • Offer is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, ACC funding, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Discounts will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • This offer is not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply.

Take an online hearing test and win a $100 Prezzy Card

​Until the 31st of August 2021, complete an online hearing test and you will go in the draw to be randomly selected to win a $100 Prezzy Card. Take the test at www.testmyhearing.co.nz

Facebook competition - 10 days of prizes

We are running a competition from the 23rd of August to the 3rd of September with 10 prizes on our Facebook page - https://www.facebook.com/tritonhearing/ 

Simply follow the instructions/requirements on the post to go in the draw, and one winner will be randomly selected from the available entries. The winners of each prize will be announced on our Facebook page and they will be contacted.

Day 1 - $50 Whitcoulls voucher to be won – Simply comment your favourite book on the post on our Facebook page and like our page to be in to win a $50 Whitcoulls Giftcard. The winner will be drawn on the 24th of August.
Day 2 - Comment a photo on the post and like our page to be in to win a $50 PETstock gift card! The winner will be drawn on the 25th of August.
Day 3 - Share your home cooking with us. Comment a photo and like our page to be in to win a $50 New World gift card! The winner will be drawn at 26th of August.
Day 4 - Tag your board game buddy in the post comments and like our page to be in to win a Monopoly Board Game. The winner will be drawn 27th of August.
Day 5 - Comment a photo of your favourite bird and like our page to be in to win a $50 Prezzy Card. The winner will be drawn on the 28th of August.
Day 6 - Comment on the competition post a photo of what’s been keeping you busy and like our page to be in to win a $50 Bunnings gift card. The winner will be drawn at 4pm 31st of August.
Day 7 - Comment on the post a photo of your garden and like our page to be in to win a $50 Palmers gift card to keep your thumbs green! The winner will be drawn at 4pm on the 1st of September.
Day 8 - Let us know where you will be traveling around New Zealand after lockdown by commenting on the post and go in the draw to win a $50 BP gift card! The winner will be drawn at 4pm 2nd of September.
Day 9 - Comment on the social post how you like your coffer, and like our page to be in to win a $50 Nespresso gift card. The winner will be drawn at 4pm on the 3rd of September.
Day 10 - Let us know your favourite recipe in the comments on the competition post, and like our page to be in to win the classic, Edmonds Cookery Book. The winner will be drawn at 4pm on the 4th of September.

WebShop 20% off batteries and consumables until the 10th of September

​Until the 10th of September2021 our WebShop has a 20% off sale on all batteries and consumables, plus free delivery on orders over $30. 
Shop now.

Pay as You Hear, for $1 a day.

We know that upfront investment for hearing devices can be a barrier for some clients who would benefit from them.  ‘Pay As You Hear, for $1, $3, $5 or $6.55 a day’ eliminates this barrier, unlocking the potential to help clients to enjoy the re-connection with friends, family and loved ones that Better Hearing can bring.

Promotional Terms and Conditions:

  • The device prescribed with this offer is dependent on the pricing tier selected - please see the promotion page 
  • Standard Pay As You Hear terms as conditions apply, as detailed here. 

'Pay As You Hear', 

Hearing aid subscription service.

‘Pay as You Hear’ is a revolutionary hearing aid subscription service by Triton Hearing, providing the use of today’s best hearing technology, backed by extensive care and support, plus access to new devices every three years; all on an easy monthly payment that you can cancel at any time.

1.1  We will provide you with either Phonak PremiumPro Rechargeable device/s, Phonak PremiumOne Rechargeable device/s, Phonak Belong30 device/s, Phonak Lyric, or other equivalent hearing aid/s (“device/s”) depending on subcription level chosen.

1.2   We will also provide maintenance, care and support for your devices, including: hearing tests and adjustments/fine tuning of your device/s, as required; repair of your device/s, including cleaning and receiver replacements; and rechargeable batteries and consumables, including moisture kits and tablets, domes, receivers and wax guards.

1.3  You can upgrade to the latest hearing aid(s) at equivalent technology level, every 3 years from the date of first fitting. Upgrade must be fitted within 3 months after the 3 year anniversary of the fitting date.


2. Trial Period and Payment

2.1  Your subscription period will commence on the initial fitting date. We will provide the device/s to you on the initial fitting date for a free trial period of 30 days. The trial period end date is the date that is 30 days after initial fitting of your device/s. There is no obligation to continue the subscription after the trial period end date. If you do not wish to proceed with the subscription, you must return the device/s to us (along with all other products provided) on or before the trial period end date. We will not charge you any subscription fees for device/s returned on or before the trial period end date. If the device/s are not returned before the end of the trial period you will be deemed to have agreed to continue with the subscription.
  
2.2  The subscription fee will be charged monthly in advance. Your first payment will be automatically deducted from your credit card the day after the trial period end date. We will continue to automatically charge your credit card every month after that until you cancel your subscription in accordance with clause 3.

2.3 If you return all products to us at a Triton Hearing clinic within 60 days of the initial fitting date you will receive a full refund of any subscription money paid. If you cancel after 60 days after fitting, we will provide a refund of any subscription monies paid in advance in the current month, as at the date the device/s are returned.

2.4 All refunds will be processed within 14 working days of the device/s being returned to us in the required condition.

2.5  We will not increase the subscription price for 36 months from the initial fitting date. We reserve the right to change the subscription price after this period.

2.6  We will provide you with one month’s written notice of any price increases or changes to these subscription terms.
 

3. Cancellation

3.1   You can cancel your subscription at any time by returning the device/s to us at a Triton Hearing clinic. Any payment (part or full) made in respect of any period after the cancellation date will be refunded provided the devices are returned in the required condition as defined in clause 4.4.

3.2  We reserve the right to cancel your subscription if we cannot charge your credit card. Before cancelling your subscription we will attempt to call or email you. You must return the device/s to us within 10 days of cancellation.
 

4. Ownership and Liability


4.1  The device/s remain the property of Sonova Audiological Care New Zealand Limited.


4.2  You must not offer or sell the devices to any third parties. Any follow up appointments, repairs, or maintenance in relation to the device/s must be completed at a Triton Hearing clinic.


4.3  You are responsible for the safe custody and care of the device/s and any other related products and accessories. You are also responsible for ensuring the device/s are covered by your insurance policy. You will be liable for the costs of any repair or replacement of your device/s required as a result of loss of the device/s or damage that is not fair wear and tear or an inherent defect. The charge for replacement device/s will be the loss/damage fee set out in clause 4.5.

4.4  Device/s must be returned in fair and reasonable condition, which is defined as a product that is in working order and that has not suffered any damage other than fair wear and tear or an inherent defect, as reasonably determined by a Triton Hearing clinician.

4.5  If you do not return the device/s to Triton Hearing in fair and reasonable condition as defined in clause 4.4 or do not return the device/s within the timeframe set out in clause 3.1, we reserve the right to charge you a loss/damage fee. The loss/damage fee at the commencement of the subscription period (and at the time of any upgrade under clause 1.3) will be a sum equivalent to the retail price of the device/s, and will reduce by 1.4% for each month of the subscription period.  By way of example, after 10 months, the loss/damage fee will be 86% of the retail price.

"Half Price Technology Upgrade – July 2021."

Promotional Period:  22 July – 30 September 2021

So Triton Hearing clients can experience all the joys of the latest hearing technology, we are delighted to offer selected, existing Triton Hearing clients a HALF PRICE UPGRADE to the latest technology on the purchase of new Phonak PremiumPlus or PremiumPro devices when they book before the 31 August 2021 and redeem before 30 September 2021 on presentation of their personalised email or letter. This offer is non transferrable and only available in the following clinic locations:
Warkworth – Pukekohe – Stonefields – Tauranga – Thames – Rotorua – Masterton - Wellington Central – Invercargill – Queenstown
 
Promotional Terms and Conditions:

  • If one device is purchased the upgrade value will halved.
  • Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Quote must be created and fitting booked prior to 31 August 2021 to be eligible for this offer.  The fitting can occur after 31st August 2021 but within 1 month.
  • Half Price Upgrade is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Technology Upgrade will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC funding does not apply.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • The Half Price Offer is not available in conjunction with any other promotional offers and cannot be redeemed for cash.

For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply

SuperGold Pay As You Hear, for $1 a day and pay nothing until September

We know that upfront investment for hearing devices can be a barrier for some of our SuperGold clients who would benefit from them. Our ‘Pay As You Hear, for $1 a day and pay nothing until September’ offer eliminates this barrier.

The Triton Hearing Pay As You Hear, for $1 a day and pay nothing until September* subscription service, is exclusive to SuperGold members who book an appointment or register on our website before the 31st of July 2021.

The pay nothing until September offer is available across our $1, $3, $5 and $6.54 subscription tiers.

Call the team on 0800 45 45 43 or fill out the form on our SuperGold webpage to be eligible.

Facebook competition - Share your favourite winter photo of New Zealand and go in the draw to win a $50 Canvas Factory voucher.

​Email your winter photograph to us at marketing@tritonhearing.co.nz to go in the draw. By emailing us your photo, you agree to allowing us posting your photo on the Triton Hearing Facebook page as part of the competition. Triton Hearing will select a range of finalist photos and Facebook followers can like their favourite photo(s). The photo with the most likes, wins the prize. Entries must be sent in by August the 9th and the winner will be announced on August the 13th.
Find the post here https://www.facebook.com/tritonhearing/ 

"Hear the Future."

Triton Hearing Wellington Central - opening special offer. 
Promotional Period: 24 June - 31 July 2021

Join us to celebrate the opening of Triton Hearing Wellington Central, Thursday 24 June.
RSVP and you’ll be eligible for our limited-time special offer, which includes a $2,000 Smart Tech Upgrade & $550 in Triton Gift Vouchers with the purchase of a pair of Marvel of Paradise PremiumOne, PremiumPlus or PremiumPro devices on quotes created prior to 31 July 2021.*

  • Smart Tech Upgrade, valued up to $2,000 
  • $500 Triton Accessory Gift Voucher
  • $50 Triton Webshop Gift Voucher

Promotional Terms and Conditions:

  • If one device is purchased the technology upgrade value will halved.
  • Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Quote must be created and fitting booked prior to 31 July 2021 to be eligible for this offer.  The fitting can occur after 31 July 2021 but within 3 months.
  • Smart Technology Upgrade is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Technology Upgrade will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • The Smart Tech Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 
  • Trtiton Hearing Gift vouchers are non transferrable, can only be used once and cannot be exchanged for cash in part or full. 

"Hear the Future."

Triton Hearing Orewa - opening special offer. 
Promotional Period: 19 May - 30 June 2021

Join us to celebrate the opening of Triton Hearing Orewa, Wednesday 19 May, 9am –1pm. 
RSVP and you’ll be eligible for our limited-time special offer, which includes a $2,000 Smart Tech Upgrade & $550 in Triton Gift Vouchers with the purchase of a pair of Marvel of Paradise PremiumPlus or Premium Pro devices on quotes created prior to 30 June 2021.*
 

  • Smart Tech Upgrade, valued up to $2,000 
  • $500 Triton Accessory Gift Voucher
  • $50 Triton Webshop Gift Voucher

Promotional Terms and Conditions:

  • If one device is purchased the technology upgrade value will halved.
  • Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Quote must be created and fitting booked prior to 30 June 2021 to be eligible for this offer.  The fitting can occur after 30 June 2021 but within 3 months.
  • Smart Technology Upgrade is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Technology Upgrade will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • The Smart Tech Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 
  • Gift vouchers are non transferrable, cannot be exchanged for cash in part or full. 

"6 Year Free Technology Upgrade."

Promotional Period: Ongoing for clients 3 months either side of their 6 Year Anniversary. 

So clients can experience all the joys of the latest hearing technology, we are delighted to offer a FREE TECHNOLOGY UPGRADE on the purchase of  Marvel or Paradise devices. 

Complimentary Technology Upgrade valued at between $1,700 to $2,000 per pair of devices purchased, depending on technology level chosen. 

- Purchase Marvel or Paradise EssentialPlus devices, receive a complimentary upgrade to PremiumOne, valued at $1,700 pair.
- Purchase Marvel or Paradise PremiumOne, receive a complimentary upgrade to PremiumPlus, valued at $2,000 pair.
- Purchase Marvel or Paradise PremiumPlus, receive a complimentary upgrade to PremiumPro, valued at $2,000 pair 

Promotional Terms and Conditions:

  • If one device is purchased the upgrade value will halved.
  • Promotion excludes CROS transmitters.
  • Offer available to people over 18 years of age.
  • Free Technology Upgrade is not available to clients currently on a 60 day trial with Triton Hearing or with Insurance replacements, Veterans Affairs, Enable Fully Funded devices or Triton Friends & Family.
  • Technology Upgrade will only apply to the private part of your payment  - i.e., if the hearing aids are completely covered by a third party payment then no upgrade will be applied.
  • ACC fully-funded clients that choose to privately top-up more than $500 including GST on monoaural or binaural hearing aid technology (excluding accessories) to reach next level technology are eligible for the promotion. Top-up amounts range depending on the ACC funding level and how many levels of technology the clients wants to top-up.
  • Pay As You Hear, subscription payment clients are not eligible for this promotion.
  • The Free Marvel Upgrade is not available in conjunction with any other promotional offers and cannot be redeemed for cash.
  • Government subsidy of $511 per hearing aid is still available for eligible customers.
  • For employment related tests and tests for other purposes, GP or ENT reports are required, our normal appointment charge will apply. 

Better Hearing Guarantee

Hearing aids are a significant investment, so it’s important that you can enjoy complete peace of mind knowing that once you have made a decision to purchase your hearing aid/s, you are covered by Triton Hearing’s Better Hearing Guarantee. Under the Triton Hearing Better Hearing Guarantee, if you are not totally satisfied with your hearing aid/s, then just let us know within 60 days of the date of purchase and we will provide a full refund, subject to the following terms. Terms and conditions: This guarantee is available at any Triton Hearing clinic to anyone with a treatable hearing loss (as determined by a Triton Hearing clinician) who is 18 years and over. If you are not satisfied with the hearing aid/s provided by Triton Hearing, just let us know within 60 days of the date of purchase. We’ll arrange an appointment for you to meet with a Triton Hearing clinician and return the hearing aid/s, related products and accessories. If you return all products to us in fair and reasonable condition, we will provide a full refund. A product that is in working order (other than as a result of an inherent defect) and that has not suffered any damage other than fair wear  (as reasonably determined by a Triton Hearing clinician) will be considered to be in fair and reasonable condition.  All refunds will be processed within 14 working days of the products being returned to us in fair and reasonable condition. The safe custody of the hearing aid/s and any other related products and accessories is your responsibility from the time you take possession. Please contact your insurance company to ensure you have adequate cover for the full retail cost of the hearing aid/s, related products and accessories.


Lifetime FREE Care Policy

One of the key benefits of purchasing your hearing aid/s from Triton Hearing is the fact that you will receive free care and support for the life of your hearing aids. Clinician appointments for the life of the hearing aids are free of charge. On-site clean and checks are free of charge for the life of the hearing aids.

Care and support includes:
  • On-site changes of domes, thin tubes, filters, standard tubes
  • On-site changes of receivers within receiver warranty and any other repair covered by warranty
Care and support does not include:
  • Provision of consumables for home use (charges apply, e.g. a dome may be replaced FOC in clinic, but a client wanting a packet of domes must purchase them)
  • On-site changes of receivers outside of receiver warranty (charges apply)
Any repairs or servicing required due to damage which is not covered under the product warranty (charges apply)
 

Free 10-Day trial

The Triton Hearing FREE 10-Day trial Terms and Conditions must be signed and photo identification (Driver’s Licence or Passport) must be sighted and photocopied to participate in the 10 Day trial. Either a credit card, or a fully refundable deposit of $500.00 must be presented before the trial hearing aid(s) are fitted. A hearing aid trial is only available to people that have a treatable hearing loss. At the conclusion of the 10 day trial , Triton Hearing will either proceed with an adjustment appointment and process the payment in full or the aid(s) and associated products provided (including supplied batteries, dry aid kit, and hearing aid packaging) must be returned in the condition in which they were supplied (subject only to fair wear and tear or any inherent defect). During the trial period (and until returned to Triton Hearing) the safe custody and care of the aid(s) and related products issued to you is your sole responsibility. It is up to you to contact your insurance company to ensure the aid(s) are covered by them should anything happen. You will be responsible to cover the full cost of these aid(s) and any associated products if they are not returned in full and in the required condition within 10 days after the end of the trial period. There is no obligation to purchase the aid(s) provided they are returned in the required condition and time period.
 

3 year half-price upgrade

From November 2017, clients who newly purchased hearing aids from Triton Hearing’s PremiumPro and PremiumPlus ranges are eligible to replace their hearing aids at half price, 3 years from the trial finalisation date. The replacement hearing aids will come from the Phonak PremiumPro and PremiumPlus range of devices only. Clients who purchased their hearing aids through the Ministry of Health Fully-Funded Hearing Aids scheme, Veterans Affairs, ACC, or Triton Friends and Family, are not eligible for this offer. Pay as You Hear and Insurance replacement clients are not eligible for this offer. If a client wants to replace their eligible devices after the offer has expired (i.e. more than 3 months after their 3-year anniversary) they may do so at standard retail pricing. The offer is not valid after it has expired. The half-price offer is non-transferable, not available in conjunction with any other promotional offers, and cannot be redeemed for cash.

Returns and Refunds Policy

Triton Hearing will ensure all returns and refunds are processed in accordance with the Consumer Guarantees Act 1993 www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/
All hearing aids and other related products and accessories, and any products purchased online are fully refundable if they are returned to Triton Hearing in good condition within 60 days of the date of purchase.
 

60-Day money back guarantee

During the first 60 days after you have purchased any hearing aids you may return them in good working order for a full refund of the purchase price for any reason.  During the initial 60 day period the safe custody and care of the aids/devices issued to you is your sole responsibility. It is up to you to contact your insurance company to ensure the aids/devices are covered by them should anything happen. Please note the hearing aid price above reflects the retail price before any subsidies have been applied.  You will be responsible to cover the full cost of these aids/devices if they are lost, stolen, or broken (other than as a result of an inherent defect) within the 60-Day period. Our Clinician will need to meet with you to confirm the aid/devices are in good condition and that everything quoted has been returned to Triton Hearing Limited If this is the case, a full refund will be given. 
 

Manufacturer’s Warranty

All hearing aids and other related products and accessories bought from Triton Hearing come with a standard 2-year manufacturer’s warranty from the date they are ordered for supply to the customer (individual manufacturer's conditions apply).

 


Feedback and Complaints Policy

At Triton Hearing, our aim is to provide you with excellent customer service by making sure your experience with us is above and beyond what you would expect. Our client satisfaction is very important to us, and we love the great feedback and letters we receive from clients thanking us for a great experience. However, sometimes we don’t get things just right, and we also aim to resolve any problems and complaints quickly and effectively. 
 

Giving us feedback

To give us feedback on your experience with Triton Hearing or to let us know about something we could have done better, you can do one of the following: Call us on 0800 45 45 42 or Email us at info@tritonhearing.co.nz. Write to us at Triton Hearing, PO Box 14096 Christchurch 8154.

After you have given us your feedback

If you have contacted us with some great feedback, we will let the appropriate teams and staff If you have contacted us with some great feedback, we will let the appropriate teams and staff know about it. If you have called us with a complaint, where possible, your complaint will be resolved there and then. If there is a need for more investigation we will refer the complaint to the appropriate Region Manager who will be in contact with you within 2 to 3 working days. If you have emailed or written to us with a complaint, we will refer the complaint to the appropriate Region Manager who will be in contact with you within 2 to 3 working days of us receiving your correspondence. They may need to contact you for more information and they will keep you informed of the expected resolution and time frames.

If you feel your concern has not been resolved to your satisfaction, you can contact the Health and Disability Commission to discuss your concerns: http://www.hdc.org.nz/complaints