Mon–Fri, 8:30 AM to 6:00 PM 0800 45 45 43
In the Triton Hearing online shop, you will find a range of quality hearing aid products.

Privacy, Online Shop and CCTV policies

Privacy Policy

We are a proudly local brand of Sonova AG trading as Triton Hearing (also referred to by the words “we”, “us”, and “our").

We are committed to privacy protection and adhering to high standards of privacy regulation, that is why we not only comply with the New Zealand Privacy Act 2020 and Health Information Privacy Code 2020, we also comply with global standards and you can read our Global Privacy Policy and Global Web Privacy & Cookie Policy for more information on this. You can also find more information about the Triton Hearing cookie statement and cookie privacy notice.

By providing your personal information or using our services, you agree to our Global Privacy Policy and Global Web Privacy & Cookie Policy. These policies govern the collection, use, disclosure, and protection of your personal information, nothing in these policies limits or excludes your rights under the New Zealand Privacy Act 2020.

Additionally, we have our local statement in order to provide you with specific information regarding your partnership with Triton Hearing.

We may collect personal information from you, including information about your:
Identity, contact details, insurance, financial details and billing data, health information (strictly guided by the Health Information Privacy Code 2020), website usage, product usage, customer feedback, image/video/audio via CCTV. Click here for our CCTV Notice.

How information is collected:
  • We collect information about you through our websites, apps, iPad testing stations, and in person;
  • We may collect personal information from you when you access our websites,  register with our websites, complete a hearing test online or via our hearing screening app, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion;
  • We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site and your time zone; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.  We collect this information automatically using various technologies, including:
    • “Cookies”, which are data files that are placed on your device or computer and often include an anonymous unique identifier.  See our Global Web Privacy & Cookie Policy for more details;
    • “Log files”, which track actions occurring on our websites and which collect data including your IP address, browser type, internet service provider, referring / exit pages, and date / time stamps;
    • “Web beacons”, “tags”, and “pixels”, which are electronic files used to record information about how you browse our websites.

We may collect your personal information for purposes relating to the services and products that we supply, including:
  • Providing client support;
  • For the diagnosis and ongoing treatment of your hearing loss
  • To ensure that you are receiving appropriate hearing healthcare appointments;
  • Processing orders and administering accounts;
  • Responding to enquiries about products, accessories and services we offer;
  • Statistical analysis purposes and product development;
  • To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications;
  • To verify your identity and to assist you if you have forgotten your username or password;
  • To communicate with you and to send you information by phone, email, postal mail or other means about our products, services and promotions, where you agree to receive such information;
  • To help us learn more about your shopping preferences and personalise the website in accordance with your preferences;
  • To analyse trends and statistics;
  • To improve or update the website and our products / services;
  • To protect the security or integrity of our website and our business;
  • Receiving feedback and dealing with complaints;
  • Applications for employment;
  • Meeting our regulatory and legal obligations.
Disclosure of personal information
Your personal information may be disclosed to third parties for purposes relating to the services and products that we supply, including:
  • Third party service providers; specifically when your personal information is required to access funding or for the approval of your insurance claim or for ongoing hearing aid payments.  Such organisations include: ACC, Ministry of Health, War Pensions and insurance companies;
  • To hearing aid manufacturers in the event your hearing aid(s) require repair or for a warranty claim;
  • With third parties who provide services on our behalf including logistics / delivery services and credit card payments, who are required to take appropriate security measures to protect your data in line with our policies. We permit them to process your data only for specified purposes and in accordance with our instructions. We do not allow them to use your data for their own purposes. 'Pay As You Hear' credit card transactions are processed through 3rd party payment software called Chargebee. Chargebee is PCI Level 1 compliant as a merchant service provider which meets and exceeds all industry-standard payment security practices;
  • If we are required to do so because of applicable laws, court or other governmental regulations, or if such disclosure is otherwise necessary in support of any legal proceedings;
  • Your personal information may be included in systems provided by our parent company.  This means it may be accessible to related companies in Switzerland and other countries in the European Union.  These companies are subject to privacy laws that are comparable to the Privacy Act 2020. See our Global Privacy Policy for more information on this.
Information collected by us may be shared as anonymised data for the following reasons:
  • Third party software and IT infrastructure organisations for the development of our IT systems and processes;
  • Government funding bodies for the purposes of statistical analysis;
  • Universities and registered research organisations for the improvement of hearing healthcare treatment.
Linking to third-party websites
When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Triton Hearing cannot be responsible for the actions of any third-party web sites.
Your rights of access to and correction of information
You have the right to access the personal information that we hold about you and to request correction of that information. To do so, please email
Changes to our privacy policy 
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our websites. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services or products after any changes have been posted on our Website indicates your acceptance of those changes.
If you have any questions regarding our privacy policy, please contact us:
0800 45 45 43
Attn: Risk & Compliance Manager, Triton Hearing
Unit 9, 6-8 Omega Street
Auckland 0632

Online Shop Policies

Please visit our webshop privacy notice here.

CCTV Privacy Notice

Please visit our CCTV privacy notice here