Mon–Fri, 8:30 AM to 6:00 PM 0800 45 45 43
In the Triton Hearing online shop, you will find a range of quality hearing aid products.

Privacy, Online Shop and CCTV policies

Privacy Policy

Sonova Audiological Care New Zealand Ltd, trading as Triton Hearing (“Triton”) recognises the importance of client privacy and supports best practice procedures in the way your personal information is handled by us. By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy. In this policy, Triton is also referred to with the words “we”, “us” and “our”.

At Triton we are committed to our client’s privacy and security. All our client information is held and disposed of securely.  We will never pass on your personal details to a third party except the necessary information required by providers of products or services you have purchased. This commitment is backed up by the New Zealand Privacy Act 2020 and the requirements of The Health Information Privacy Code, which provides strict parameters in how your personal information can be used.  You have the right to access and update your personal information. To do so please contact us by phone 0800 45 45 43 or email 

Email & Phone

If you have provided Triton Hearing with your email address or phone number, you consent to us contacting you with relevant offers or information.  You are able to opt out of receiving marketing emails by selecting unsubscribe on the email you have received or with a Triton Hearing representative over the phone.  This will opt you out of emails and calls with offers, but not any clinic correspondence such as appointment confirmations or any other communications allowed under law.


Sonova Audiological Care New Zealand Ltd (trading as Triton Hearing) operates a number of websites and Apps including:;,,,,, and the Triton Hearing Kiosk self screen test and other promotional websites from time to time. We respect the privacy of our website users and are committed to protecting your security and privacy.

Terms of use

This privacy policy must be read in conjunction with our terms and conditions.

Collection of your information

We collect information about you through our websites, apps, and in person in an effort to improve your experience, as well as to communicate with you about our products, services, and promotions.

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you access our websites,  register with our websites, complete a hearing test online or via our hearing screening app, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.

We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site and your time zone; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.  We collect this information automatically using various technologies, including:
  • “Cookies”, which are data firls that are place on your device or computer and often include an anonymous unique identifier.  See below for more about cookies.
  • “Log files”, which track actions occurring on our websites and which collect data including your IP address, browser type, internet service provider, referring / exit pages, and date / time stamps.
  • “Web beacons”, “tags”, and “pixels”, which are electronic files used to record information about how you browse our websites.

Storage and security

Security of personal information is important to us, and we take all reasonable precautions to protect your personal information.

Use of personal information

Your personal information may be used for purposes relating to the services and products that we supply, including:
  • By our clinicians for the diagnosis and ongoing treatment of your hearing loss
  • By our clinic administrators to ensure that you are receiving appropriate hearing healthcare appointments
  • By our client contact team to book appointments and to ensure that your telephone enquiry can be dealt with appropriately and in a timely manner
  • By our management team in the event of a complaint or for statistical analysis purposes
  • To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications
  • To verify your identity and to assist you if you have forgotten your username or password
  • To communicate with you and to send you information by phone, email, postal mail or other means about our products, services and promotions, where you agree to receive such information
  • To help us learn more about your shopping preferences and personalise the website in accordance with your preferences
  • To analyse trends and statistics
  • To improve or update the website and our products / services
  • To protect the security or integrity of our website and our business
  • To respond to your enquiries and communicate with you if necessary
You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please contact us if you wish to opt out of receiving communications from Sonova Audiological Care New Zealand Ltd.

Disclosure of personal information

Your personal information may be disclosed to third parties for purposes relating to the services and products that we supply, including:

  • Third party service providers; specifically when your personal information is required to access funding or for the approval of your insurance claim or for ongoing hearing aid payments.  Such organisations include: ACC, Ministry of Health, War Pensions and insurance companies
  • To hearing aid manufacturers (your name only) in the event your hearing aid(s) require repair
  • With third parties who provide services on our behalf including logistics / delivery services and credit card payments, who are required to take appropriate security measures to protect your data in line with our policies. We permit them to process your data only for specified purposes and in accordance with our instructions. We do not allow them to use your data for their own purposes. 'Pay As You Hear' credit card transactions are processed through 3rd party payment software called Chargebee. Chargebee is PCI Level 1 compliant as a merchant service provider which meets and exceeds all industry-standard payment security practices
  • Your personal may be included in systems provided by our parent company.  This means it may be accessible to related companies in Switzerland and other countries in the European Union.  These companies are subject to privacy laws that are comparable to the Privacy Act 2020.   

Information collected by us may be shared anonymously for the following reasons:

  • Third party software and IT infrastructure organisations for the development of our IT systems and processes
  • Government funding bodies for the purposes of statistical analysis
  • Universities and registered research organisations for the improvement of hearing healthcare treatment


Our websites use "cookies," which are small data files that are stored on your computer when you visit a website. Cookies may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.


Linking to third-party websites

When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Triton Hearing cannot be responsible for the actions of any third-party web sites.


Your rights of access to and correction of information

You have the right to access the personal information that we hold about You and to request correction of that information.  To do so, please email this address 


Changes to our privacy policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our websites. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please contact us:

0800 45 45 43 or 

Online Shop Policies

Please visit our webshop privacy notice here.

CCTV Privacy Notice

Please visit our CCTV privacy notice here