Mon–Fri, 8:30 AM to 6:00 PM 0800 45 45 43
In the Triton Hearing online shop, you will find a range of quality hearing aid products.

At Triton Hearing we are always at the forefront of innovation in hearing care service in New Zealand and we are delighted to bring you hearing care in your home, with our new virtual hearing care service. Our remote services give you the same care, experience and professionalism you would get at one of our clinics, from any location of your choosing. You simply need your devices, your smartphone, and WiFi.

What is virtual hearing care?

Virtual Care is having an appointment with your audiologist via a video call with your smartphone. Your smartphone is a gateway for us to make adjustments to your devices from anywhere you choose. You don’t need to come into the clinic anymore to see the audiologist if it doesn’t suit you. Triton has introduced virtual hearing care to give you the same care and service you would get at one of our clinics, from any location of your choosing.

How to contact the Virtual Care team

Our Virtual Support team are available from 8:30am – 5pm. You can contact the Virtual Care team by calling 0800 515 515 or email in
For general enquiries, our customer team is available from 8:30am-5pm. You can contact them by calling 0800 45 45 43. or emailing

How do home services work?

Schedule a consultation with a hearing health professional

Receive professional hearing advice at home; choose between a voice or video remote appointment.

Book Now

The hearing aids are sent directly to your home.

We offer a free trial period to ensure that you are first completely satisfied with your new device.

Learn More

Download the MyPhonak app from Play or App Store

Using the MyPhonak app our hearing experts perform remote device fittings and adjustments.

Download for Google Phones

Download for Apple Phones

What to expect from a Virtual Consultation?

Remote Appointment
After a telephone conversation with a hearing expert to confirm your order, the hearing aids will be delivered directly to your home, free-of-charge. Once received and fitted your trial period will commence.

Our hearing care professionals will perform a virtual, hearing aid fitting in your home, with follow up appointments to ensure the device is correctly adjusted. Ongoing checkups can also be performed without the need to visit us in clinic. 

All of our devices are covered by Triton's exclusive Better Hearing Guarantee.

Which hearing devices are suited for a virtual appointment?

Home services are currently available for connected Phonak MARVEL or PARADISE devices.
  • Clear, rich sound
  • Connects to smartphones, TV and more
  • Rechargeable technology
  • Remote hearing solutions
A Triton Hearing Care Professional will programme the device remotely so you do not need to attend the clinic. The device is then delivered directly to your home.
Phonak Marvel Hearing Aid

What is the myPhonak app?

The myPhonak app is a mobile application for both Apple and Android mobile devices, allowing you to connect your smart phone to your Phonak hearing aids and make adjustments. 

The myPhonak app allows you to:

  • Send feedback and communicate via messages with your hearing care professional about your listening experience
  • Adjust the volume, change program or ambient balance while streaming or tinnitus noiser intensity of your hearing aids
  • Personalise and customise your hearing programs by making adjustments to the sounds of your hearing aids
  • Access to status information like battery state of charge and wearing time for rechargeable hearing aids
  • And many more