Triton Hearing, Stonefields, Auckland

Just before Christmas but a sharp contrast to my previous visit. The audiologist opened up the clinic, which is fine. The conver got onto how “it’s getting (wierd:crazy out there)-also fine . She was moving house so was under pressure I imagine. I asked if a certain model had Bluetooth capability and she diligently looked up that info. She commented that ‘every time she sees me she is anxious/super busy’. While this may not have been intended personally, it was uncomfortable and I thought inappropriate in a professional setting. She may not have meant anything by it . Time was ticking on but she was able to confirm about the model I was asking by the end of the appointment. She did say “if she had known what j wanted before ” it would have been easier. I DID communicate to the person who made the booking but obviously this was not passed on as handover notes (NOTE - this would be a good system improvement enhancing the image of Triton and maintaining faith by the )potential) customer, When it came time to finish we got up and walked to reception to get the printed out quotes. I was asked to sign documents without clear guidance on which forms applied to me, and attention had already shifted to another customer. When this was later corrected, responsibility was placed on me, which felt dismissive When I raised my discomfort, she apologised, however the interaction felt rushed and the apology did not restore confidence or a sense of being heard. Yes, Christmas about to happen ; the silly season but the cumulative effect of incidents in this encounter felt I wasn’t being treated respectfully but ‘managed’ after challenging her. And that is not even talking about $4000 tag on the hearing device. Irrespective of how much I could potentially be paying,adequate care and completion should be the aim for maintaining customer confidence and feeling valued.

So friendly, helpful and knowledgeable

The team are amazing

this place make me feel wanna eat burger

Service was on point Staff treated myself with Respect. Offered a cuppa. Explained everything from start to finish. Also showed a diagram on the ear,& how it is used.Graphs that show less Or average hearing. Follow ups if needed in future 💯💕👏

Very simple process to go through. Free 30 day trial. Everything was explained clearly. Good rental scheme. Hearing aids provided meet my needs. All good.

I was greeted warmly, offered tea or coffee whilst waiting for Audiologist; Raha was caring, competent, accommodating and considerate. I recommend SpecSavers, Stonefields highly!

Was ok

We have seen Mr Anka Yu for second year running and although he’s job is made more difficult with my husband having dementia as well as Parkensons he makes us feel welcome, treats us with respect and is very patient and efficient. The lady at reception is very friendly and helpful as well. We really appreciate that, so Thank you! Owen and Charmaine Taylor

Got my hearing test done, quick and easy, no hassle. Receptionist and audiologist were both friendly and personal.

Highly recommended. Kind compassionate staff, professional services and lovely premised,

Great friendly staff, professional and very very good at what they do!

This was a good experiences.

Hearing tests done by skilled technicians and excellent after sales care of hearing aid, which my mother required. They have helped so much, so many times. I recommend Triton of Stonefields. Go and meet them and trust me, you will be happy.

Awesome very friendly and helpful

The professional and friendly staff provided great service in helping me with my issue. Would highly recommend

Friendly and professional service

Excellent services from the receptionist to the audiologist Mr Yu. Very professional, patience and efficiency. Highly recommend. Customisation made hearing aids ready in two weeks.

Went for hearing test, the receptionist was welcoming and friendly. I felt at ease and comfortable with the young man doing the test. Would recommend this place to my friends

Gave me a checkup and were professional and friendly. Great team, highly recommended.

Great service, team & equipment. Highly recommend this practice.

Went in for a free hearing check. The lady on reception was lovely and accommodating and was happy to help me figure out a time that suits my work schedule. When I got to the appointment after signing the forms I was taken in straight away, the man was very friendly and went through everything with me. He then explained my results thoroughly and what my options were. After the appointment the technician that helped me walked me out and the receptionist was very friendly. Definitely recommending to anyone I know that needs it, if you are tossing up if you should come here or not definitely do! They look after you and make you feel welcomed

Geoffrey was ready to see me at the appointed time, he was courteous, helpful capable and efficient.

Mobility parking very nearby, pleasant atmosphere, patient kindly audiologist with clear explanation including the client who has dementia. He was never pushy. Yet to complete the job i.e. collect and fit the hearing aids, but so far, very impressed. (Written by wife of client.)

Very relaxing and friendly from start to finish. Thorogh follow up also.

Absolutely the best professional service Treated like a real person not as a old lady

I found the service I was given was absolutely super., and aftercare equally as good.

Great service and follow up! Extreme value and great results! Was weary and anxious about addressing the issue of hearing loss, but Triton overcame any doubts and found me the best option!

Very friendly and professional environment. Audiologist was very thorough in her explanation of my test results. Adviced how and what to do in future for healthy hearing. Hughky recommended.

Very good friendly staff.

Totally amazing team - so professional, friendly and informative. I wouldn't hesitate to recommend them to anyone experiencing any sort of anxiety re hearing loss.

I was happy with my hearing test - thank you