Common problems with hearing aids

Ensure battery door is closed properly.

Replace battery.

Carefully remove wax using your cleaning tools. Replace wax filter if applicable. 

Inspect tubing and dry out. Use your drying kit every night and replace the drying tablet every two months if you are using disposable pods or reactivate your drying pod. 

Re-insert hearing aid and check for snug fit.

Contact us at 0800 45 45 43

Contact your local ear nurse to book gentle ear wax removal, such as micro-suction. 

Turn volume down slightly. 

Clean and replace if required.

Contact your local ear nurse to book an ear wax removal appointment.

Contact Triton Hearing at 0800 45 45 43

Ensure hearing aid is on the correct setting. If multi-program aid, program 1 is usually for listening.

If you're unsure on how to clean this safely, call Triton Hearing at 0800 45 45 43.

The two most common causes of problems with hearing aids are wax and moisture. Always keep your hearing aids in a drying kit and open the battery door when they're not in use.

Clean your hearing aids and ear moulds each day with a soft, dry cloth. Make sure your hands are clean and dry before handling your aids. 

Never use cleaning fluids or solvents which could damage your hearing aids. Follow the cleaning instructions given to you by your audiologist. 

Avoid leaving your hearing aids in direct sunlight, near heaters and fires, or in your car.

Ear wax is one of the main causes of problems in ITE (in the ear) and RITE (receiver in the ear) hearing aids. Most come with a filter or other device to prevent wax from entering the aid.

Use the wax protection systems and tools daily to clean away any wax. Check with your audiologist if you have any questions about how to do this.

Always remove your hearing aids before using cosmetics, hair spray, perfume, aftershave or suntan lotion, as the chemicals in these products can damage your hearing aids. Allow time for the product to dry, then clean and dry your hands before inserting your hearing aids.

Do not wear your hearing aids at the hairdresser. 

Dampness and condensation can damage the circuitry and components in your hearing aids. Never wear your hearing aids while swimming, showering or in heavy rain. Do not leave your hearing aids in the bathroom. Dry your hair thoroughly before putting your hearing aids in. 

Leave the battery compartment open overnight and use a drying kit to store your aids in. 

Dogs can be irritated if they can hear the whistling sounds of hearing aids and can chew them, if left within reach. Hearing aid batteries can be harmful if swallowed by children or pets. Contact your doctor or a vet if a battery or a hearing aid is swallowed. 

Never attempt to repair your hearing aids yourself. This may cause damage that is irreparable and not covered under warranty. Always contact Triton Hearing if you are experiencing problems with your hearing aid.