Mon–Fri, 8:30 AM to 6:00 PM 0800 45 45 43
In the Triton Hearing online shop, you will find a range of quality hearing aid products.

Sometimes you may encounter a problem with your hearing aid. Often the solution is simple. Check this list of common hearing aid problems and solutions. If you still need help, contact Triton Hearing on 0800 45 45 43.

Troubleshooting common hearing aid problems

Your hearing aid is covered by Triton Hearing’s FREE Lifetime Care so we’re always happy to help.

Avoid hearing aid problems:

No sound

Hearing aid turned off
Ensure battery door is closed properly.
Dead battery
Replace battery.
Sound outlets blocked with wax
Carefully remove wax using your cleaning tools. Replace wax filter if applicable. 
Moisture in BTE (behind the ear) tubing
Inspect tubing and dry out. Use your drying kit every night and replace the drying tablet every two months if you are using disposable pods or reactivate your drying pod. 

Constant whistling (feedback)

Hearing aid is not inserted properly into the ear
Re-insert hearing aid and check for snug fit.
Excessive wax in ear canal
Contact your local ear nurse to book gentle ear wax removal, such as micro-suction. 
Volume control set too high
Turn volume down slightly. 

Sound too soft or weak

Filter or dome is blocked
Clean and replace if required.
Excessive wax in ear canal
Contact your local ear nurse to book an ear wax removal appointment.

Sound is distorted

Hearing aid may be switched to incorrect setting
Ensure hearing aid is on the correct setting. If multi-program aid, program 1 is usually for listening.
Microphone outlet is blocked
If you're unsure on how to clean this safely, call Triton Hearing at 0800 45 45 43.

Avoid hearing aid problems

Keep your hearing aids in top shape with the following tips:
Caring for your hearing aids
The two most common causes of problems with hearing aids are wax and moisture. Always keep your hearing aids in a drying kit and open the battery door when they're not in use.
Keeping your hearing aid clean
Clean your hearing aids and ear moulds each day with a soft, dry cloth. Make sure your hands are clean and dry before handling your aids. 

Never use cleaning fluids or solvents which could damage your hearing aids. Follow the cleaning instructions given to you by your audiologist. 
Avoid heat
Avoid leaving your hearing aids in direct sunlight, near heaters and fires, or in your car.
Avoid damage caused by wax
Ear wax is one of the main causes of problems in ITE (in the ear) and RITE (receiver in the ear) hearing aids. Most come with a filter or other device to prevent wax from entering the aid.

Use the wax protection systems and tools daily to clean away any wax. Check with your audiologist if you have any questions about how to do this.
Avoid hair spray and makeup
Always remove your hearing aids before using cosmetics, hair spray, perfume, aftershave or suntan lotion, as the chemicals in these products can damage your hearing aids. Allow time for the product to dry, then clean and dry your hands before inserting your hearing aids.

Do not wear your hearing aids at the hairdresser. 
Avoid moisture and dampness
Dampness and condensation can damage the circuitry and components in your hearing aids. Never wear your hearing aids while swimming, showering or in heavy rain. Do not leave your hearing aids in the bathroom. Dry your hair thoroughly before putting your hearing aids in. 

Leave the battery compartment open overnight and use a drying kit to store your aids in. 
Keep your hearing aids out of reach of children and pets
Dogs can be irritated if they can hear the whistling sounds of hearing aids and can chew them, if left within reach. Hearing aid batteries can be harmful if swallowed by children or pets. Contact your doctor or a vet if a battery or a hearing aid is swallowed. 
Use a specialist for repairs and servicing
Never attempt to repair your hearing aids yourself. This may cause damage that is irreparable and not covered under warranty. Always contact Triton Hearing if you are experiencing problems with your hearing aid. 
Lost or broken hearing aids
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