Virtual Care capability is built into all new Phonak hearing devices. All you need to do to get ready yourself is download an app to your phone and follow some easy set-up instructions. When you have your first Virtual Care appointment, the audiologist will be able to connect directly with your hearing devices via your phone, talk to you like you’re in the same room, and make real time adjustments. You can choose to do it as a video call or with the phone on speaker. It’s really very clever and seamless.
At Triton Hearing, your receive Lifetime Free Care and support with your new hearing device purchase, no matter whether that’s done with an appointment in-clinic or using the Virtual care service.
To access Virtual Care you need a smartphone, and you need to download a free app called MyPhonak. This app is a remote control to allow you to adjust the sound of your new devices, but it also has a remote support feature to accept an incoming request from your audiologist to adjust your hearing aids. We call this the Virtual Care Gateway. Our Virtual Care team cannot connect remotely to your hearing aids without your permission.
With the MyPhonakapp downloaded, you just need to follow the instructions the first time you open it to pair the app to the hearing devices. Your audiologist or frontline clinic staff can assist you to get this connected if need be.
You will need good WiFi at home, or wherever else you are for the appointment. Virtual Care tech support is not available on 4G at the moment. But it works beautifully with WiFi, via your smartphone.